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Scheduler

Crynodeb

Scheduler
Chelmsford
Permanent
Office based

Key Responsibilities;

To coordinate daily schedules and appointments for our field-service engineers,
respond to customer calls and emails in a professional and timely manner.
Schedule planned preventative maintenance (in-house and sub-contractor) and emergency callouts efficiently, adhering to service level agreements and specific client needs.
Liaising with engineers to ensure job completion and accurate reporting.
Maintain and update the service management system with job details and service contracts.

Requirements:

At least 2 years proven experience in a scheduling, service desk, or administrative coordination role (fire protection or facilities management experience desirable).
Excellent organisational and multitasking skills, confident communicator with strong customer service abilities.