Customer Services Manager
| Dyddiad hysbysebu: | 16 Gorffennaf 2025 |
|---|---|
| Cyflog: | £29,000 i £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Gorffennaf 2025 |
| Lleoliad: | Yate, Bristol |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ess Employment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ESS6837Y |
Crynodeb
LOCATION: Yate
START DATE: ASAP
SALARY: £29,000 - £30,000 per annum, depending on experience
PERMANENT
DAILY TIMES: Monday to Friday 08.00-17.00
Yate Office: 01454 310031
E: yate@ess-emp.co.uk
Vacancy – Customer Services Manager
Our well-established client based in Yate area are seeking a Customer Services Manager to join their team. The successful candidate will be responsible for the entering of orders onto company systems, sending orders to suppliers, and helping guide orders through to completion to ensure service delivery KPI's are achieved.
Duties:
• Take responsibility for rapid responses and actioning of all emails being received into group customer service inbox.
• Running checks and reports on key client accounts to monitor status and SLA's closely, escalating any issues and resolving accordingly.
• Communicating changes to dates of delivery to customers
• Running daily reports and checks on orders due out each day.
• Escalations and complaint problem solving
• Answering incoming phone calls to customer service team
• Customer carrier booking enquiries.
• Be available to cover order entry and other operations team roles as cover.
The candidate:
• Office based customer service experience- ideally 3 years + preferred.
• Strong IT Skills
• Excellent telephone manner
• Problem solving skills.
• Positive can-do attitude and work ethic.
• Reliable and diligent
• A good culture and team fit for the business with the attributes hungry, humble, and smart.
Benefits:
• Company events
• 25 days holiday
• Attractive and generous company bonus scheme equating to 5% of salary minimum as a bonus each quarter.
• Modern working environment with pleasant outdoor space
• Cycle to Work Scheme
• On site secure parking
• On-Site Gym with high quality equipment
If you are interested in this post, please do not hesitate to apply!
In order to be considered for the role please email your cv at your earliest convenience to Rachel Hudson- rachel.hudson@ess-emp.co.uk
ESS EMPLOYMENT Ltd work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional, and friendly approach to recruitment. See our website for more information www.ess-emp.co.uk
START DATE: ASAP
SALARY: £29,000 - £30,000 per annum, depending on experience
PERMANENT
DAILY TIMES: Monday to Friday 08.00-17.00
Yate Office: 01454 310031
E: yate@ess-emp.co.uk
Vacancy – Customer Services Manager
Our well-established client based in Yate area are seeking a Customer Services Manager to join their team. The successful candidate will be responsible for the entering of orders onto company systems, sending orders to suppliers, and helping guide orders through to completion to ensure service delivery KPI's are achieved.
Duties:
• Take responsibility for rapid responses and actioning of all emails being received into group customer service inbox.
• Running checks and reports on key client accounts to monitor status and SLA's closely, escalating any issues and resolving accordingly.
• Communicating changes to dates of delivery to customers
• Running daily reports and checks on orders due out each day.
• Escalations and complaint problem solving
• Answering incoming phone calls to customer service team
• Customer carrier booking enquiries.
• Be available to cover order entry and other operations team roles as cover.
The candidate:
• Office based customer service experience- ideally 3 years + preferred.
• Strong IT Skills
• Excellent telephone manner
• Problem solving skills.
• Positive can-do attitude and work ethic.
• Reliable and diligent
• A good culture and team fit for the business with the attributes hungry, humble, and smart.
Benefits:
• Company events
• 25 days holiday
• Attractive and generous company bonus scheme equating to 5% of salary minimum as a bonus each quarter.
• Modern working environment with pleasant outdoor space
• Cycle to Work Scheme
• On site secure parking
• On-Site Gym with high quality equipment
If you are interested in this post, please do not hesitate to apply!
In order to be considered for the role please email your cv at your earliest convenience to Rachel Hudson- rachel.hudson@ess-emp.co.uk
ESS EMPLOYMENT Ltd work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional, and friendly approach to recruitment. See our website for more information www.ess-emp.co.uk