Customer Service Advisor
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £23,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | BS37 5YS |
| Remote working: | On-site only |
| Company: | Kinaxia Logistics & Fulfilment |
| Job type: | Permanent |
| Job reference: | DH222-495391 |
Summary
Customer Service Executive
Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role
Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?
We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.
At Kinaxia, we don’t just move goods — we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.
Why You'll Love Working With Us
• Be the voice of the business and make a real difference to our customers' experience.
• Join a supportive, friendly team where collaboration and respect matter.
• Develop your skills with access to ongoing training and personal growth opportunities.
• Work in a company that values loyalty, innovation, and people just like you.
What You’ll Be Doing
You’ll play a key role in keeping our customers happy and our operations running smoothly:
• Use phones and emails to communicate with customers to communicate any issues or to celebrate some good news.
• Make sure every interaction reflects our high service standards — accurate, timely, and friendly.
• Book in deliveries and keep customers updated on any changes — keeping everything on track and stress-free.
• Build strong working relationships with your colleagues across the business — we work as One Team.
• Track and trace deliveries and keep customers up to date on any issues throughout the day.
• Use simple KPI excel spreadsheets to keep a log of all deliveries for selected customers for their viewing.
What You’ll Bring to the Team
• A natural flair for customer service — you genuinely enjoy helping people.
• Excellent communication skills — clear, professional and friendly.
• Strong attention to detail — you pride yourself on getting it right the first time.
• Ability to stay calm under pressure and juggle multiple tasks with a smile.
Qualifications & Experience
• GCSEs in English and Maths.
• Previous experience in a customer service or account management role - desirable but certainly not essential.
• Experience within transport, warehousing or logistics is a bonus — but not essential.
• A genuine team player with the drive to learn and grow.
You’ll Thrive Here If You Are...
• Curious and eager to improve.
• Resilient when challenges arise.
• Customer-focused and proud to represent a business.
• Someone who takes ownership and gets things done.
Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people first.