Customer Service Coordinator
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | £26,000 to £27,400 per year |
| Additional salary information: | 5% employer pension contribution |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | BS32 4JT |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Climalife (IDS Refrigeration Ltd) |
| Job type: | Permanent |
| Job reference: |
Summary
Climalife UK are looking for a Customer Services Coordinator to work with our Customer Service team on duties that include being the first point of contact for our customers for orders, queries and deliveries, maintaining customer account information, liaising with transport companies and working closely with other teams to provide the best service to our customers.
The Role
• Answering phone calls and emails
• Processing customer orders through the system
• Processing customer collections, including returns, faults and waste transfer notes
• Updating customer price lists on the system
• Maintaining customer account information
• Liaising with transport companies regarding deliveries, requirements, failures and collections
• Handling complaints & logging non-conformance issues
• Cylinder tracking
• Liaising with other teams – i.e. Supply Chain, Sales, Warehouse & Accounts
How you will make an impact…
• Working with colleagues to ensure excellent customer experiences internally and externally.
• Taking responsibility for your own training and development, using the resources we provide.
• Working with colleagues across all our departments to share knowledge and resources.
• Making decisions and driving outcomes that push us towards our strategic goals.
• Always making decisions and acting with the company’s best interest in mind.
• Continuously review and identify opportunities for improvement and lead and/or contribute to projects across the business.
• Always displaying our company values.
To be effective, you ideally have the following skills/experience:
• GCSE pass in Maths and English (or equivalent)
• Great communication skills
• Have a proactive approach & the ability to work in a time sensitive environment
• Great attention to detail
• Experience with Excel (preferred)
• Previous experience in a Customer Service position (preferred)
We are happy to discuss any access needs and reasonable adjustments that you may require. We can also provide alternative forms for application forms, included a paper copy or larger print form. Please contact hr.uk@climalife.dehon.com if you would like to discuss this.
About Us
We are a distributor of Climatic Performance Chemicals and Industrial liquids/gases serving a wide range of industries. We have been trading in the UK for over 20 years and are a subsidiary of a European group with a turnover of more than €250m. We are well respected within the industry for our technical expertise and product support services.
We manage our business with a small dynamic team based in our office in Bristol, supported by an external team of sales representatives. The company is experiencing a continued period of growth, which is why we are excited to fill this role to round out our existing customer services team so we can continue to grow efficiently and harmoniously.
Why Join Climalife?
You want to work for a company where you feel you can make a difference, you want to be valued, you want to feel part of a great team and you want to work in an environment where you can be yourself.
We are an equal opportunities employer and are currently a Disability Confident Employer (level 2). We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Benefits Include:
• Income protection
• 5% employer pension contributions
• Group Life Assurance
• Optional Private Medical Insurance and/or health cash plan
• Free counselling and occupational health services to anyone who needs it.
• 27 days holiday a year plus all Bank Holidays (FTE), plus an extra day for every 5 years worked with us.
• Annual performance bonus. If we have a great year, we pass the rewards onto every single member of the team.
• Annual personal performance bonus if you’ve been exceptional, we’ll thank you for it!
• A great Learning & Development programme
The Role
• Answering phone calls and emails
• Processing customer orders through the system
• Processing customer collections, including returns, faults and waste transfer notes
• Updating customer price lists on the system
• Maintaining customer account information
• Liaising with transport companies regarding deliveries, requirements, failures and collections
• Handling complaints & logging non-conformance issues
• Cylinder tracking
• Liaising with other teams – i.e. Supply Chain, Sales, Warehouse & Accounts
How you will make an impact…
• Working with colleagues to ensure excellent customer experiences internally and externally.
• Taking responsibility for your own training and development, using the resources we provide.
• Working with colleagues across all our departments to share knowledge and resources.
• Making decisions and driving outcomes that push us towards our strategic goals.
• Always making decisions and acting with the company’s best interest in mind.
• Continuously review and identify opportunities for improvement and lead and/or contribute to projects across the business.
• Always displaying our company values.
To be effective, you ideally have the following skills/experience:
• GCSE pass in Maths and English (or equivalent)
• Great communication skills
• Have a proactive approach & the ability to work in a time sensitive environment
• Great attention to detail
• Experience with Excel (preferred)
• Previous experience in a Customer Service position (preferred)
We are happy to discuss any access needs and reasonable adjustments that you may require. We can also provide alternative forms for application forms, included a paper copy or larger print form. Please contact hr.uk@climalife.dehon.com if you would like to discuss this.
About Us
We are a distributor of Climatic Performance Chemicals and Industrial liquids/gases serving a wide range of industries. We have been trading in the UK for over 20 years and are a subsidiary of a European group with a turnover of more than €250m. We are well respected within the industry for our technical expertise and product support services.
We manage our business with a small dynamic team based in our office in Bristol, supported by an external team of sales representatives. The company is experiencing a continued period of growth, which is why we are excited to fill this role to round out our existing customer services team so we can continue to grow efficiently and harmoniously.
Why Join Climalife?
You want to work for a company where you feel you can make a difference, you want to be valued, you want to feel part of a great team and you want to work in an environment where you can be yourself.
We are an equal opportunities employer and are currently a Disability Confident Employer (level 2). We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Benefits Include:
• Income protection
• 5% employer pension contributions
• Group Life Assurance
• Optional Private Medical Insurance and/or health cash plan
• Free counselling and occupational health services to anyone who needs it.
• 27 days holiday a year plus all Bank Holidays (FTE), plus an extra day for every 5 years worked with us.
• Annual performance bonus. If we have a great year, we pass the rewards onto every single member of the team.
• Annual personal performance bonus if you’ve been exceptional, we’ll thank you for it!
• A great Learning & Development programme
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.