Customer Service Agent
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £25,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Gorffennaf 2025 |
| Lleoliad: | Elsenham, Essex, CM22 6JX |
| Cwmni: | HR GO Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1507SWFF_1752597416 |
Crynodeb
Customer Service Agent required for a local airline support company. We are looking for someone to join their expanding Customer Service department.
HOURS: 08.30am - 5.30pm Monday to Friday
You will play a pivotal role in delivering outstanding customer support with tracking items and real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.
Responsibilities:
- Registering and processing new claims
- Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
- Maintain a professional and positive tone in all interactions.
- Working through customer queries
- Online live chat
- Raising orders for special items
- Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.
- Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.
- Liaising with management on claims
Requirements:
- Previous experience (not essential) or in a similar customer service role.
- Excellent written communication skills with strong grammar and typing proficiency.
- Customer-focused mindset with the ability to empathise and understand customer needs.
- Quick thinker with the ability to multitask and manage simultaneous customer chats.
- Familiarity with CRM systems and live chat software.
- Strong skills in: Microsoft and spreadsheets
- Good English literacy
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.