Business Support Assistant - Central
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £25,151 i £26,313 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | Chesham, Buckinghamshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Buckinghamshire Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BUC13826 |
Crynodeb
Overview
We currently have an opportunity within our Adult Learning team for an experienced business support assistant to support in maintaining high levels of customer satisfaction for users of the centre.
The successful post holder will support in ensuring the facility is safe, secure, clean and tidy and set up as necessary and ensuring that customers receive appropriate information and advice in a professional, timely and friendly manner.
This post is integral in ensuring that full and complete information is collected, recorded and processed accurately and on time to meet the needs of the service and its funding bodies.
This opportunity is Term Time Only (42 weeks a year), and is for 30 hours per week Monday - Friday 9.00am – 3.00pm
This post will be primarily based at Chesham Adult Learning Centre but on occasion travel to other centres may be required.
Please note the salary will be pro-rated of hours worked and include holiday pay.
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.
We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.
About the role
The main responsibilities and duties of the role require the post holder to:
Provide a responsive ‘front of house’ and assist managers with monitoring of H&S checking within the centre, escalating any issues to a senior member of staff in an appropriate and timely way i.e. IT or premises issues
Undertake housekeeping tasks as appropriate, to assist with promotional displays, monitoring of notice boards in line with service policy
Receive and respond appropriately and effectively to, enquiries from staff and customers (in person, by telephone, webchat, email) and provide advice on enrolment, fees and next steps
Enter data accurately and in the correct format; enrolments, withdrawals and transfers, loaned device records
Use systems to obtain set reports (i.e. course starting/ course clashes), to provide accurate and relevant information to customers and managers.
Co-operate with and support service colleagues with preparation of documents, reports and other materials to a clear brief and to defined standards and timescales using established formats and software.
Make routine arrangements and bookings i.e. updating rooming diaries and liaise with Curriculum Coordinators to ensure all course cancellations and make-up sessions are booked as required.
Check and record stock levels (Stationary/ utility/ refreshments) and request necessary supplies to ensure equipment and materials are available to colleagues when required.
Follow established procedures for ordering resources, accept and check delivery of supplies, distributing accordingly.
Please see attached job description for further details.
About you
The successful applicant will need to:
Be able to manage and produce accurate data reports as required to support
Have experience of working with the public
Possess demonstrable experience of accurately maintaining records and tracking information across various Microsoft product an in-house systems
Possess good IT skills
Have the ability to work calmly and accurately under pressure
Possess excellent customer service skills
Possess the ability to ensure all paperwork is completed accurately to comply with any audit requirements
GCSE 9-4 (a-c) or equivalent Level 2 English and Maths (or working towards)
Other information
If you would like to have an informal conversation with the recruiting manager, please contact: Jonathan Rackstraw, Senior Operations Team Leader Jonathan.Rackstraw@buckinghamshire.gov.uk
Closing date: Midnight on Sunday 17th August 2025
Interview date: TBC
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro
We currently have an opportunity within our Adult Learning team for an experienced business support assistant to support in maintaining high levels of customer satisfaction for users of the centre.
The successful post holder will support in ensuring the facility is safe, secure, clean and tidy and set up as necessary and ensuring that customers receive appropriate information and advice in a professional, timely and friendly manner.
This post is integral in ensuring that full and complete information is collected, recorded and processed accurately and on time to meet the needs of the service and its funding bodies.
This opportunity is Term Time Only (42 weeks a year), and is for 30 hours per week Monday - Friday 9.00am – 3.00pm
This post will be primarily based at Chesham Adult Learning Centre but on occasion travel to other centres may be required.
Please note the salary will be pro-rated of hours worked and include holiday pay.
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.
We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.
About the role
The main responsibilities and duties of the role require the post holder to:
Provide a responsive ‘front of house’ and assist managers with monitoring of H&S checking within the centre, escalating any issues to a senior member of staff in an appropriate and timely way i.e. IT or premises issues
Undertake housekeeping tasks as appropriate, to assist with promotional displays, monitoring of notice boards in line with service policy
Receive and respond appropriately and effectively to, enquiries from staff and customers (in person, by telephone, webchat, email) and provide advice on enrolment, fees and next steps
Enter data accurately and in the correct format; enrolments, withdrawals and transfers, loaned device records
Use systems to obtain set reports (i.e. course starting/ course clashes), to provide accurate and relevant information to customers and managers.
Co-operate with and support service colleagues with preparation of documents, reports and other materials to a clear brief and to defined standards and timescales using established formats and software.
Make routine arrangements and bookings i.e. updating rooming diaries and liaise with Curriculum Coordinators to ensure all course cancellations and make-up sessions are booked as required.
Check and record stock levels (Stationary/ utility/ refreshments) and request necessary supplies to ensure equipment and materials are available to colleagues when required.
Follow established procedures for ordering resources, accept and check delivery of supplies, distributing accordingly.
Please see attached job description for further details.
About you
The successful applicant will need to:
Be able to manage and produce accurate data reports as required to support
Have experience of working with the public
Possess demonstrable experience of accurately maintaining records and tracking information across various Microsoft product an in-house systems
Possess good IT skills
Have the ability to work calmly and accurately under pressure
Possess excellent customer service skills
Possess the ability to ensure all paperwork is completed accurately to comply with any audit requirements
GCSE 9-4 (a-c) or equivalent Level 2 English and Maths (or working towards)
Other information
If you would like to have an informal conversation with the recruiting manager, please contact: Jonathan Rackstraw, Senior Operations Team Leader Jonathan.Rackstraw@buckinghamshire.gov.uk
Closing date: Midnight on Sunday 17th August 2025
Interview date: TBC
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro
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