Dewislen

COI Insurance Support Operator

Manylion swydd
Dyddiad hysbysebu: 15 Gorffennaf 2025
Cyflog: £26,420 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: Benefits, Holidays, Pension
Oriau: Llawn Amser
Dyddiad cau: 14 Awst 2025
Lleoliad: Leicester, Leicestershire, LE1 4JS
Gweithio o bell: Ar y safle yn unig
Cwmni: Europcar Group UK Limited
Math o swydd: Parhaol
Cyfeirnod swydd: JR106551_1752574200

Gwneud cais am y swydd hon

Crynodeb

Europcar is the European car and van rental leader with a premium positioning.

Europcar is looking for Customer Service Agent

Working hours: Monday - Friday, 08:30-17:30.

What we can offer you:

  • Competitive Basic Salary

  • Starting on 6 weeks holiday (including bank holidays), increasing with length of service

  • Pension and a life insurance scheme

  • Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

  • Discounted car hire rates across our network

  • 20% discount on EE mobile phone contracts*

  • Discounted hotel rates through the Accor Group after 12 months service*

  • Cycle2Work*

  • Free annual eye tests

  • Confidential legal and support service through BUPA

  • Career progression and development

*forms part of current non contractual benefit offering

Main Tasks and Responsibilities:

  • To maintain a high quality of Customer Service recognising the Company's values and objectives.

  • Establish and maintain a good working relationship with all of our internal and external customers

  • Assisting our customers during their live rental

  • Provide technical support where necessary

  • To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services

  • Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts

  • Complete security of all Europcar policies and rental rates

  • Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity

  • Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area

  • To complete any other reasonable duties requested by your Team Leader and/or Line Manager

  • The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills

  • Proactive extension and collection reservation management for all COI accounts

  • Working with all accounts to manage overdues and proactively help keep rentals up to date

  • Assisting with fulfilment by liaising with Ops and the client/Account

  • Act as central point of contact for reservation and rental queries for the customer and Operations

  • Taking ownership of queries until resolved

  • Proactive approach to a smooth customer journey

Skills/Essentials:

  • Excellent administrative skills, communication and attention to detail

  • High quality standards

  • First class IT - knowledge of all Microsoft and Google packages

  • Able to work using own initiative as well as ability to work within a team

  • Highly results driven

  • Customer centric approach

  • Confidence to work across all levels of the business

  • Practically minded: able to roll sleeves up and get stuck in

  • Available to work overtime when requested

  • Proactive approach to tasks

  • Work well under pressure and achieve deadlines: excellent time management

  • Take ownership - for all tasks and duties designated to you

  • Reliable and punctual

If you believe you have what it takes to become a successful Customer Service Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.

Gwneud cais am y swydd hon