Customer Service Assistant
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | Eastbourne, BN23 6PL |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JUL20255270 |
Crynodeb
Customer Service AssistantEastbourneFull Time - 37.5 hours per weekMonday to Friday (Saturdays on a rota basis)Competitive salary plus pension and benefits package. We have a fantastic opportunity for a Customer Service Assistant to join our Wallpaperdirect Customer Service Team based at our Maple Road offices in Eastbourne. Supporting customers with a wide variety of enquiries via phone and email, this role plays a vital part in providing the first class service our customers expect when contacting Wallpaperdirect about their orders, product selections or design project enquiries.Wallpaperdirect has been selling wallcoverings online for almost 20 years and with access to over 11,000 different wallcoverings and a stock of over 4,000, we are able to offer our customers an extremely varied choice. Our Customer Service department aims to not only meet but exceed our customer’s expectations. So if you have a passion for delivering first class customer service and excellent communication and people skills then we would love to hear from you.Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.What does the role of a Customer Service Assistant include:Ensuring that all customer enquiries and questions received via email are logged and responded to promptly and efficientlyEngaging with customers on the phone, ensuring all phone calls are handled efficiently and professionallyActing as an initial point of contact for customer complaints, recording them and endeavouring to resolve or escalate as appropriateSupporting with any delivery issues, including border or export queriesEstablishing good relationships with customers and the operational departments within the businessWho we are looking for to join our team:Previous experience where Customer Service or Customer Service Support has been a key focusConfident communicator with people at all levels, able to demonstrate excellent people skills, a professional telephone manner and diplomacy skillsApproachable, possessing an open and friendly personality with a willingness to helpEnjoys working and supporting a team, but can be relied upon to always work as an individualExcellent organisational skills with exceptional attention to detailCan work quickly, and accurately with a positive approachProficient with Microsoft Word, Excel and outlook with a willingness to learn new technologies and softwareKeen to learn and develop skillsIn return we offer a comprehensive benefits package consisting of:Competitive salary31 days holiday including bank holidays increasing with serviceFree life assurance5% of your salary employer contribution to the pension plan (subject to employee contributions)Wagestream - a money management app that gives you access to a percentage of your pay as you earn itEmployee Assistance Programme - accessible to colleagues, partner/spouse and dependents Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need itMedicash, an optional funded scheme where you can claim money back for routine healthcare treatments Brewers Colleague discounts giving you huge savings on home improvements Discounts and rewards with selected partners - major high street brands, supermarkets etcAdditional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisisComprehensive Induction Programme and ongoing developmentAfter a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake DistrictTo apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.Please note - we have a specified timescale within which to appoint and train. This role may be removed from listings before the closing date if we are successful in finding an appointment.Due to the number of applications we receive, we are unable to respond to any applicants who do not complete the process.