Fire & Security Operations Manager – SE London
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £45,000 to £50,000 per year |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | Bexleyheath, London, DA1 4DT |
| Company: | Pertemps |
| Job type: | Contract |
| Job reference: | 57269966 |
Summary
Fire & Security Operations Manager – South East London - £50,000
Role Overview:
We are seeking an experienced Fire & Security Alarm Operations Manager to oversee the seamless delivery of reactive, remedial, and compliance-based fire safety services, including fire risk actions and minor works. The role involves first-line leadership of a field-based engineering team and coordination with external contractors, ensuring all activities align with contractual service level agreements and company quality standards.
This hybrid position requires a dynamic individual who thrives both in the field and in a structured office environment, with a focus on operational efficiency, health & safety compliance, and customer satisfaction.
Salary Package:
- £45,000 - £50,000
- Company Car
- Bonus to be discussed
- Hybrid working
-------------------------
Key Responsibilities:
- Oversee and manage day-to-day reactive, remedial, FRA-related, and small works calls, ensuring timely engineer response in line with KPIs.
- Track and resolve aged service calls and exceptions, maintaining performance metrics.
- Coordinate and manage field-based engineers, subcontractors, and small works teams to ensure consistent quality delivery.
- Implement works arising from fire risk assessments and liaise with specialist subcontractors when needed.
- Conduct post-inspections to validate service quality and engineering performance.
- Collaborate closely with internal teams including Engineering Support, Procurement, Health & Safety, and Business Services.
- Enforce and promote health & safety practices across all operational activities.
- Provide operational support coverage in the absence of key leadership roles.
- Continuously evaluate service workflows and identify opportunities for improvement.
- Maintain and review engineer timesheets, escalate operational concerns, and provide ongoing feedback to drive high performance.
-------------------------
Key Interfaces:
- Contract and Operations Management
- Engineering Leads and Supervisors
- Field-based Engineers
- Service Desk Administration
- Fire Risk Assessment and H&S Teams
- External Subcontractors and Vendors
-------------------------
Requirements:
- Solid technical understanding of fire alarm systems, door entry, access control, and CCTV.
- Prior hands-on experience managing or working alongside engineering teams.
- Familiarity with health & safety regulations and standards in a field service environment.
- Strong organizational and time management skills.
- Proficient in Microsoft Office applications (Outlook, Excel, Word).
- Excellent communication, both written and verbal, with the ability to engage at all levels.
Role Overview:
We are seeking an experienced Fire & Security Alarm Operations Manager to oversee the seamless delivery of reactive, remedial, and compliance-based fire safety services, including fire risk actions and minor works. The role involves first-line leadership of a field-based engineering team and coordination with external contractors, ensuring all activities align with contractual service level agreements and company quality standards.
This hybrid position requires a dynamic individual who thrives both in the field and in a structured office environment, with a focus on operational efficiency, health & safety compliance, and customer satisfaction.
Salary Package:
- £45,000 - £50,000
- Company Car
- Bonus to be discussed
- Hybrid working
-------------------------
Key Responsibilities:
- Oversee and manage day-to-day reactive, remedial, FRA-related, and small works calls, ensuring timely engineer response in line with KPIs.
- Track and resolve aged service calls and exceptions, maintaining performance metrics.
- Coordinate and manage field-based engineers, subcontractors, and small works teams to ensure consistent quality delivery.
- Implement works arising from fire risk assessments and liaise with specialist subcontractors when needed.
- Conduct post-inspections to validate service quality and engineering performance.
- Collaborate closely with internal teams including Engineering Support, Procurement, Health & Safety, and Business Services.
- Enforce and promote health & safety practices across all operational activities.
- Provide operational support coverage in the absence of key leadership roles.
- Continuously evaluate service workflows and identify opportunities for improvement.
- Maintain and review engineer timesheets, escalate operational concerns, and provide ongoing feedback to drive high performance.
-------------------------
Key Interfaces:
- Contract and Operations Management
- Engineering Leads and Supervisors
- Field-based Engineers
- Service Desk Administration
- Fire Risk Assessment and H&S Teams
- External Subcontractors and Vendors
-------------------------
Requirements:
- Solid technical understanding of fire alarm systems, door entry, access control, and CCTV.
- Prior hands-on experience managing or working alongside engineering teams.
- Familiarity with health & safety regulations and standards in a field service environment.
- Strong organizational and time management skills.
- Proficient in Microsoft Office applications (Outlook, Excel, Word).
- Excellent communication, both written and verbal, with the ability to engage at all levels.