Operations Manager (Cleaning)
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £14.42 per hour |
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | SE18 4QH |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 147608 |
Summary
Operations Manager (Cleaning)
Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 37.5
Working Pattern: Monday to Friday, 8am - 4pm
Contract Type: Permanent
Hourly Rate: £14.42
The Operations Manager (Cleaning) will be responsible for managing and supporting a team of domestic cleaning staff across multiple sites.
This role ensures that services are delivered to the highest standard, meeting and exceeding client expectations and contractual performance targets. The postholder will act as the primary liaison with the client on day-to-day operational matters, ensuring smooth service delivery and excellent working relationships.
The Role
Lead, motivate, and manage a team of cleaning/domestic staff across different shifts, ensuring high standards of performance, attendance, and conduct.
Develop and manage staff rotas to ensure adequate coverage and efficient use of resources.
Provide clear direction, guidance, and support to staff, ensuring they are trained and equipped to carry out their duties effectively.
Act as the main point of contact for the client on all operational issues, ensuring strong communication and positive relationships.
Monitor performance against agreed KPIs and take corrective actions where required.
Ensure compliance with health and safety policies, procedures, and company standards at all times.
Identify opportunities for service improvements and contribute to the continuous development of the cleaning service.
About You
Proven experience in managing teams within a cleaning, facilities, or related environment.
Strong people management skills, with the ability to motivate and lead diverse teams.
Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, clients, and stakeholders.
Experience in workforce planning, scheduling, and rota management.
Strong organisational skills with the ability to prioritise tasks and work under pressure.
Flexible and adaptable, with a proactive, hands-on approach to problem-solving.
Commitment to maintaining high standards of cleanliness, safety, and client satisfaction.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 37.5
Working Pattern: Monday to Friday, 8am - 4pm
Contract Type: Permanent
Hourly Rate: £14.42
The Operations Manager (Cleaning) will be responsible for managing and supporting a team of domestic cleaning staff across multiple sites.
This role ensures that services are delivered to the highest standard, meeting and exceeding client expectations and contractual performance targets. The postholder will act as the primary liaison with the client on day-to-day operational matters, ensuring smooth service delivery and excellent working relationships.
The Role
Lead, motivate, and manage a team of cleaning/domestic staff across different shifts, ensuring high standards of performance, attendance, and conduct.
Develop and manage staff rotas to ensure adequate coverage and efficient use of resources.
Provide clear direction, guidance, and support to staff, ensuring they are trained and equipped to carry out their duties effectively.
Act as the main point of contact for the client on all operational issues, ensuring strong communication and positive relationships.
Monitor performance against agreed KPIs and take corrective actions where required.
Ensure compliance with health and safety policies, procedures, and company standards at all times.
Identify opportunities for service improvements and contribute to the continuous development of the cleaning service.
About You
Proven experience in managing teams within a cleaning, facilities, or related environment.
Strong people management skills, with the ability to motivate and lead diverse teams.
Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, clients, and stakeholders.
Experience in workforce planning, scheduling, and rota management.
Strong organisational skills with the ability to prioritise tasks and work under pressure.
Flexible and adaptable, with a proactive, hands-on approach to problem-solving.
Commitment to maintaining high standards of cleanliness, safety, and client satisfaction.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.