Retail QA Analyst
| Dyddiad hysbysebu: | 14 Gorffennaf 2025 |
|---|---|
| Cyflog: | £300 bob dydd |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Gorffennaf 2025 |
| Lleoliad: | Doncaster, South Yorkshire, DN4 5PL |
| Cwmni: | Rullion |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | CR/353114_1752511675 |
Crynodeb
Retail Quality Assurance Analyst
Location: Doncaster or Wimbledon (Hybrid)
Contract Type: 12-Month Contract
Working Hours: Monday to Friday
Start Date: ASAP
Pay: £300 per day (via Umbrella)
Role Overview
We are seeking a detail-oriented and analytical Retail Quality Assurance Analyst to join a dynamic team within the Chief Controls Office. This role supports the delivery of high-quality oversight across retail operations, ensuring compliance with regulatory standards and internal policies. The successful candidate will play a key role in identifying risks, improving processes, and ensuring positive customer outcomes.
Key Responsibilities
- Conduct quality assurance testing of retail processes to ensure compliance with internal standards and regulatory requirements (UK and ROI).
- Perform outcome testing to identify actual or potential customer harm.
- Analyse data to identify trends, root causes, and areas for improvement.
- Maintain and update testing records and assurance frameworks.
- Support the preparation of Management Information (MI) and reports for senior leadership.
- Collaborate with internal teams and third-party providers to promote high-quality performance.
- Report findings and incidents, ensuring timely escalation and resolution.
- Review and suggest improvements to manual processes and administrative tasks.
- Maintain risk logs and follow up on outstanding actions.
- Conduct root cause analysis of risk events and support mitigation efforts.
Skills & Experience
Essential:
- Strong knowledge of regulatory frameworks (e.g., DISP, CONC 7, Consumer Duty, Vulnerable Customers).
- Advanced Excel skills.
- Excellent attention to detail and analytical thinking.
- Strong communication and stakeholder management skills.
- Proven ability to manage time effectively and meet deadlines.
- Team player with a proactive and systematic approach to problem-solving.
Desirable:
- Experience with Tableau and/or Alteryx.
- Familiarity with complaint handling procedures and DISP regulations.
Education & Qualifications
Essential:
- GCSEs, A-Levels, Degree, or equivalent
Desirable:
- Specialist Automotive Finance certification (or similar)
Key Competencies
- Relating & Networking: Builds strong relationships across all levels.
- Persuading & Influencing: Communicates effectively and gains buy-in.
- Applying Expertise & Technology: Leverages technical knowledge and tools.
- Analysing: Breaks down complex data to identify patterns and solutions.
- Process Management: Continuously improves business processes.
- Learning & Researching: Quickly absorbs new information and applies it.
- Following Instructions & Procedures: Adheres to policies and meets deadlines.
- Coping with Pressure: Maintains performance under stress.
- Achieving Goals: Demonstrates drive and commitment to personal development.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.