ICT Acute Customer Engagement Engineer
| Dyddiad hysbysebu: | 14 Gorffennaf 2025 |
|---|---|
| Cyflog: | £28,090.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £28090.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Gorffennaf 2025 |
| Lleoliad: | Warwick, CV34 5BW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | M9203-25-0024 |
Crynodeb
Provide first and second-line SOC and Acute support, including the analysis and diagnosis of complex hardware and software issues, both remotely and in-person. Proactively floorwalk across departments to identify and address ICT-related issues, offering hands-on support to users who may not have raised a formal request. Install and configure IT hardware, software, and peripheral devices in accordance with organisational standards and user needs. Take ownership of customer issues through to resolution, providing a visible and approachable ICT support presence across sites. Provide networking support and troubleshooting, including patching, configuration, and maintenance of switches, routers, and related infrastructure. Remotely support the end-user estate using industry-recognised remote access tools and software. Assess, allocate, replace, upgrade, and transfer ICT equipment as appropriate to support operational needs and lifecycle management. Contribute to Knowledge Management by creating and updating comprehensive system and process documentation using best practice standards. Assist in the development and maintenance of service documentation as defined in the Service Catalogue. Coordinate and manage the secure decommissioning of redundant ICT equipment, ensuring compliance with Waste Electrical and Electronic Equipment (WEEE) regulations and secure data disposal procedures. Provide advice and guidance relating to ICT security and ensure that all security protocols and procedures are observed in the execution of duties. Respond flexibly to changing priorities and service needs, including the ability to adjust or interrupt planned work to address urgent issues. Mentor junior team members and staff seconded to support core ICT activities, providing guidance and knowledge transfer as required. Clearly and effectively communicate complex or technical ICT issues to non-technical staff, suppliers, and peer groups. Undertake additional duties to meet the evolving needs and priorities of the Trust, as directed by the ICT Service Operations Team Leader and in accordance with the grade and nature of the post. Provide temporary cover on the ICT Service Desk during periods of absence or operational need (e.g., team meetings, annual leave). Take personal responsibility for professional development and actively engage in development opportunities supported by the organisation. Be available to travel between sites across Warwickshire as required to meet service demands. Provide out-of-hours technical assistance when required, in line with service needs.