This role is specifically responsible for Soft FM Services.
For jobs located in Wales, the ability to speak Welsh is desirable.
The Department for Work and Pensions (DWP) is one of the government’s largest public service departments with a sizeable annual budget, serving over 20 million citizens.
The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.
Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.
We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.
DWP Estates is not just about maintaining buildings - it’s about transformation. Our strategic goals include:
- Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
- Investing in infrastructure through planned replacement works
- Embedding sustainability in line with Government Greening Commitments (GGCs)
- Delivering cost-effective services while maintaining high standards
- Creating a professional, best-in-class working culture across the Government Property profession
Our Estates strategy ambitions have been refreshed to take us through to 2030:
• OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments
• INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption
• SUPPORT the drive for sustainability throughout DWP
• DELIVER: Expertly deliver improving, cost-effective services for DWP
• THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government
There is no better time to join the award winning DWP Estates team.
This role will take ownership of the supplier relationship management of our Facilities Management Supplier. This role will represent DWP Estates as the intelligent client against agreed performance metrics and will foster a collaborative relationship to drive innovation and identify improvement opportunities.
Key accountabilities Government Property Profession Career Framework (Link) This role sits within the following: - Job Family – Workplace & FM
- Core Role – Workplace Management
- Level – Senior Practitioner
Key accountabilities Relationship management - Effectively managing the supplier/client relationship across the Estates stakeholders, this role will lead translation of Estates’ business requirements into the services and will support the DWP Estates Commercial Team and Service Manager teams who will oversee the contractual relationship between DWP and the Facilities Management Supplier.
- This role will work collaboratively to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across with Facilities Management Supplier and monitor the performance of the Supplier and health of the relationships.
- Building a strategic and collaborative relationship with the Facilities Management Supplier to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies and value for money.
- Ensuring the Facilities Management Supplier delivers outcomes that our customers need and at the requisite service quality.
Change Management - Managing service or other change, validating operational/business requirements with Estates stakeholders. Providing supporting information to the supplier, liaising with Service Manager team to execute necessary contractual changes.
- Maintaining records of all decisions made and instructions issued to Facilities Management Supplier.
- Working closely with broader DWP Estates Service Delivery and Operations teams, to ensure change requests accurately reflect DWP requirements. Overlaying supply-chain insight and operational information to determine required changes in scope, service and volume to accurately reflect DWP’s requirements.
- Collaborating with the internal DWP stakeholders, Service Manager Team and Cost and Supplier Performance Management team to ensure changes to the service matrix are accurately captured and the Application for Payment process accurately reflects changes.
- Ensuring budget holders understand the change in costs, provide supporting data to secure their approval and raising any issues or concerns with the appropriate stakeholder.
- Supporting re-procurement activity through ensuring procurement documentation accurately reflects requirement, acting as SME ensuring the desired capabilities and requirements related to Facilities Management Supplier and takes account of any previously identified gaps in service, operational insights or past performance trends.
Performance and Governance - Accountable for supplier services performance management of the NEC Facilities Management contract, providing ongoing service performance and risk management against the agreed contractual obligations and ensuring contract management is effectively discharged.
- Overseeing the development and implementation of corrective actions to improve performance, working closely with Service manager team and Estates Category Management (Commercial Team) on issues that require commercial input or escalation, as well as working closely with broader DWP Estates’ Service Delivery and H&S teams to obtain operational insights.
- Responsible for leading supplier services in Facilities Management, undertaking review of Management Information.
- Leading regular service reviews, identifying any trends as part of the governance process to collaboratively develop early corrective actions with Facilities Management Supplier.
- Support review of performance audit against contractual obligations.
Strategy - Working alongside the wider DWP Estates Supply Management Team, providing support in development and implementation of DWP Estates’ Integrator and the Supply Chain performance management framework and category strategy.
- Implementation of Facilities Management category strategy and development plans as agreed by the DWP Estates Category Management team, Service Management team and the Estates stakeholders.
Health & Safety - Acting as the key point of contact in channelling requests for information for personal injury claims related to Facilities Management Supplier, to drive receipt of timely information to support development of DWP’s response to personal injury claims.
- Working with the DWP Estates H&S team to ensure the Facilities Management Supplier to meet their Health and Safety obligations and carrying out commensurate corrective action where necessary.
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