Workload Planning Controller
| Dyddiad hysbysebu: | 14 Gorffennaf 2025 |
|---|---|
| Cyflog: | £32,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Annual bonus |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Awst 2025 |
| Lleoliad: | Belper, Derbyshire, DE56 1JT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Brook Street |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BBBH417212_1752487482 |
Crynodeb
Workload Planning Controller
Location: Belper, Derby (Office-Based)
Salary: £32,000 + Bonus (up to £1,500 per month)
Hours: 39.5 hours per week, Monday to Friday (8:00 am - 5:00 pm)
Start Date: Asap
Are you passionate about optimising operations and driving efficiency through smart scheduling? We're looking for a Workforce Scheduler / Resource Planner to play a critical role in balancing field engineer and contact centre workloads, ensuring resources are used effectively and downtime is minimised.
Key Responsibilities
- Utilise automated scheduling platforms (Salesforce and Monet) to manage and optimise planned workload across field engineers and external agents.
- Ensure accurate diary and downtime management, maintaining visibility and control over field and contact centre resource availability.
- Oversee diary housekeeping and capacity release processes to ensure efficient planning and allocation of maintenance activities.
- Analyse data sets, dashboards, and workstreams to support and inform scheduling decisions.
- Maintain strong links between data inputs and operational scheduling, ensuring alignment by workload type.
- Collaborate closely with field and contact centre managers to make strategic resource recommendations.
- Monitor scheduled compliance and adjust planning as needed to meet service level expectations.
Minimum Requirements:
- Proven experience in workforce planning, scheduling, or resource management.
- Strong working knowledge of scheduling software (Salesforce, Monet, or similar platforms).
- Excellent analytical skills with the ability to interpret and act on complex data.
- Organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder engagement skills.
- Familiarity with service operations and contact centre planning
Rewards and Benefits:
- Annual bonus scheme to reward your hard work.
- 25 days annual leave with the option of working bank holidays (in exchange for a day off in lieu).
- Generous pension scheme (employee contribution of 1%, company contribution of 7%).
- Employee Assistance Program offering confidential support.
- Free flu jabs and eye tests.
- Subsidised on-site bistro and coffee shop.
- Employee Benefits Hub with exclusive discounts.
If you're looking for a new challenge and want to make a real difference in a thriving company, we'd love to hear from you. Apply today!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.