Service Advisor
| Dyddiad hysbysebu: | 11 Gorffennaf 2025 |
|---|---|
| Cyflog: | £32,000 i £40,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 32k basic + 40k OTE + benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Awst 2025 |
| Lleoliad: | Slough, Berkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | YOLO Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | YOLOserviceslough |
Crynodeb
Service Advisor Vacancy
Slough
32k basic + 40k OTE + benefits
Monday to Friday 8.00 – 6.00 - 1 in 3 Saturday mornings 8.30 – 13.00
The role of Service Advisor / Aftersales Advisor performs a pivotal role in the smooth running of our client’s service department.
Acting as a central point of contact for their customers, as the Service Advisor / Aftersales Advisor you will provide relevant, accurate and timely information through each stage of the Service Core Process, ensuring that our customer expectations are met and exceeded.
The Service Advisor / Aftersales Advisor will maximise service and parts profitability through upsell of service packages and other retail packages in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.
Responsibilities for our Service Advisor / Aftersales Advisor role will include:
• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop
• Follow up all ‘No Show’ bookings
• Work in Progress (WIP) control for the dept
• Updating VOR’s on Manufacturer platforms on a daily basis
• Gaining authorisation for work required – either from the customer or via customer approval platforms
• To cost the work completed and raise invoices
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• Build rapport with all staff and customers
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect Service Advisor / Aftersales Advisor will have:
• Previous service / aftersales experience in a main, franchised or independent dealership
• Full UK DL
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player
To apply, please do so online… or get in touch with YOLO Recruitment.
Slough
32k basic + 40k OTE + benefits
Monday to Friday 8.00 – 6.00 - 1 in 3 Saturday mornings 8.30 – 13.00
The role of Service Advisor / Aftersales Advisor performs a pivotal role in the smooth running of our client’s service department.
Acting as a central point of contact for their customers, as the Service Advisor / Aftersales Advisor you will provide relevant, accurate and timely information through each stage of the Service Core Process, ensuring that our customer expectations are met and exceeded.
The Service Advisor / Aftersales Advisor will maximise service and parts profitability through upsell of service packages and other retail packages in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.
Responsibilities for our Service Advisor / Aftersales Advisor role will include:
• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop
• Follow up all ‘No Show’ bookings
• Work in Progress (WIP) control for the dept
• Updating VOR’s on Manufacturer platforms on a daily basis
• Gaining authorisation for work required – either from the customer or via customer approval platforms
• To cost the work completed and raise invoices
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• Build rapport with all staff and customers
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect Service Advisor / Aftersales Advisor will have:
• Previous service / aftersales experience in a main, franchised or independent dealership
• Full UK DL
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player
To apply, please do so online… or get in touch with YOLO Recruitment.