Residential Customer Service Advisor
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £26,471 per year |
| Additional salary information: | including London Allowance |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Egham, Surrey |
| Remote working: | On-site only |
| Company: | Royal Holloway University of London |
| Job type: | Permanent |
| Job reference: | 0725-145 |
Summary
Full-Time, Permanent
Applications are invited for the post of Residential Customer Service Advisor in the Residential Services Team.
We are seeking a motivated, customer-focused individual to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service.
As a key member of the team, the post holder will provide front-facing reception services in person, via email, and over the phone. They will be the primary point of contact for residential service enquiries, requests, and associated administrative tasks. Based in our university accommodation reception areas, the role will involve working closely with colleagues in the department and across other Professional Services to ensure a seamless approach to supporting our core student residences and seasonal commercial activities.
The ideal candidate will have previous experience in a reception or customer service role, ideally within a residential or accommodation setting. They should demonstrate a passion for delivering Inspirational Customer Service and possess good administration, communication, organisational, problem-solving skills and strong IT skills and an understanding of the evolving digital landscape are essential.
Applicants should be comfortable working in a fast-paced, sometimes high-pressure environment on a shift-based rotation.
This is a permanent role, working 5 out of 7 days on a rota-based shift pattern, which includes weekends, early mornings, and evenings.
In return we offer a highly competitive rewards and benefits package including:
-Generous annual leave entitlement
-Training and Development opportunities
-Pension Scheme with generous employer contribution
-Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
-Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Applications are invited for the post of Residential Customer Service Advisor in the Residential Services Team.
We are seeking a motivated, customer-focused individual to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service.
As a key member of the team, the post holder will provide front-facing reception services in person, via email, and over the phone. They will be the primary point of contact for residential service enquiries, requests, and associated administrative tasks. Based in our university accommodation reception areas, the role will involve working closely with colleagues in the department and across other Professional Services to ensure a seamless approach to supporting our core student residences and seasonal commercial activities.
The ideal candidate will have previous experience in a reception or customer service role, ideally within a residential or accommodation setting. They should demonstrate a passion for delivering Inspirational Customer Service and possess good administration, communication, organisational, problem-solving skills and strong IT skills and an understanding of the evolving digital landscape are essential.
Applicants should be comfortable working in a fast-paced, sometimes high-pressure environment on a shift-based rotation.
This is a permanent role, working 5 out of 7 days on a rota-based shift pattern, which includes weekends, early mornings, and evenings.
In return we offer a highly competitive rewards and benefits package including:
-Generous annual leave entitlement
-Training and Development opportunities
-Pension Scheme with generous employer contribution
-Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
-Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.