Service Advisor
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £29,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Heathrow, TW6 1AA |
| Remote working: | On-site only |
| Company: | Additional Resources Ltd |
| Job type: | Permanent |
| Job reference: | DRA/AR/068115 |
Summary
An exciting opportunity has arisen for aService Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As aService Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
- Act as primary contact for customers, managing bookings and providing workshop updates.
- Maximise workshop efficiency by scheduling jobs and upselling additional services.
- Process repair authorisations, warranty claims and accurate invoicing.
- Maintain vehicle service records and ensure parts are ordered promptly.
- Conduct pre- and post-service customer communications to ensure satisfaction.
- Keep reception area presentable and comply with all health & safety standards.
- Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
- Previously worked as a Service Advisor or in a similar role.
- Ideally have experience working with HGV or light commercial vehicles.
- Basic technical knowledge of commercial vehicles.
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
Shifts:
- Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
- 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
- Competitive salary
- 30 days holiday including bank holidays
- Employer Statutory Pension Scheme
- Free Class IV MOT per year
- Mental Health First Aiders
- Referral bonus if you introduce your technician friends (£1500!)
- Paternity pay - Full 2 weeks pay
- Personal Accident Scheme
- Corporate uniform provided
- Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.