Operations Manager

Posting date:	10 July 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	15 August 2025
Location:	St. Albans, AL1 3HD
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A3577-25-0000

Summary

Generic Responsibilities Equality, Diversity & Inclusion (ED&I): Staff must actively support an inclusive environment where everyone can thrive. This enhances effectiveness, aligns with moral and legal standards, and ensures fair treatment for patients and staff regardless of personal characteristics such as age, gender, or race. Patients: Patients have the right to respectful, non-discriminatory care and involvement in decisions about their treatment. They are also expected to treat staff and other patients respectfully. Staff: Staff are entitled to fair treatment in hiring and progression, and to work in a diverse, inclusive environment. They must treat both colleagues and patients with respect and fairness. Safety, Health, Environment and Fire (SHEF): All staff are responsible for maintaining health, safety, and environmental standards at work. They must comply with relevant laws and cooperate to ensure a safe workplace for everyone. Confidentiality: Staff must uphold strict confidentiality regarding patients' personal and medical information, ensuring trust and compliance with legal standards. Protecting this information is essential to delivering trusted care. Key Responsibilities Please note that the duties outlined below are not exhaustive. You may be required to carry out other tasks as reasonably requested, in line with the changing needs of your role and the organisation's objectives. The responsibilities of this position may evolve over time to reflect the company's priorities and business goals. 1. Strategic and Operational Leadership Manage the day-to-day running of the practices non-clinical operations. Ensure smooth functioning of all systems and processes to support patient care. Coordinate and monitor workforce rotas to maintain appropriate staffing levels. To oversee the onboarding and induction of new staff (including locums) and participate in these processes as required for all practice staff Establish and develop productive working relationships with internal and external stakeholders, providing Practice representation at external locality / ICB led meetings. Ensure that practice activity is configured to optimise income through various channels eg QOF, PCN DES Understand reporting requirements of practice and ensure that all reports are provided in a timely manner eg PCN, CQRS reporting, PCSE Estates and Facilities Management Oversee the day-to-day management of the building, ensuring all aspects of maintenance, security, safety, compliance, and insurance are effectively managed. Coordinate with external providers to carry out required annual audits (e.g., fire safety, risk assessments, COSHH), and ensure timely implementation of any resulting recommendations. Work closely with the landlord and contractors to ensure prompt resolution of any building-related issues or repairs. Liaise with external users of the premises to uphold licensing agreements, ensuring appropriate access, space usage, and adherence to agreed terms. Ensure all external users comply with relevant health and safety protocols while on-site. Lead on fire safety, including the appointment and training of Fire Marshals and the organisation of regular fire drills. Manage the upkeep and functionality of all security systems, including alarms and CCTV equipment. Team Leadership and HR Support/Development Provide leadership and line management to department managers, including mentorship, monthly review meetings, and overseeing the annual appraisal process. Oversee and develop all HR functions, including managing employment contracts, policies, procedures, and job descriptions. Lead clinical and non-clinical recruitment, induction, staff development, and performance management, including handling grievance and disciplinary processes. Promote staff wellbeing and foster a positive, inclusive workplace culture. Ensure compliance with employment law, contractual obligations, and training requirements. Maintain adherence to all workforce health and safety standards. Systems Management Responsible for the effective oversight and optimisation of key practice systems including EMIS, AccurX, eConsult, Microsoft Office applications, and Docman, ensuring they operate at full capacity to support clinical and administrative functions. Act as the main point of contact for IT issues: report faults, liaise with IT support services, and implement Business Continuity Plans when systems are disrupted. Produce regular reports on practice activity via CQRS and PCSE to support performance monitoring and contractual compliance. Collaborate with the GP partner to ensure the practice website is regularly updated and accurately reflects current services and information. Manage and support the digital telephony system, including fault troubleshooting and liaison with the service provider to resolve issues promptly. Compliance and Quality Assurance Ensure adherence to CQC Good/Outstanding regulations and other legal and contractual obligations. Support audits, inspections, and the development of improvement plans. Maintain and update practice policies and procedures. Oversee and ensure health and safety compliance, including risk assessments and mandatory training. Ensure that all practice insurances are up to date and provide appropriate cover and indemnity including MPS, liability insurance, locum insurance and building insurance. Oversee premises and contracts, maintenance schedules for services and equipment. Ensure the relevant insurance policies are appropriate and up to date! Help develop and maintain a robust Business Continuity plan. Oversee the maintenance of all practice policies and procedures. Strategic and Financial Input Contribute to operational and strategic planning alongside the Finance Manager and Partners. Identify opportunities for service improvement and business development. Maintain an effective liaison with the accountant, overseeing practice accounts and ensuring accurate figures and reporting. Manage the procurement of practice equipment, supplies and services within budget. Patient Services and Communication Monitor and improve patient access and satisfaction i.e. striving to enhance Google Reviews Manage patient complaints and feedback processes effectively with the Lead Complaints Partner Ensure consistent and clear communication within the practice and with external partners. Support the management of the patient participation group PCN Involvement Work closely with the PCN Clinical Director and PCN Board to develop PCN service provision and ensure actions are progressed and income / budgets managed efficiently. Supporting the implementation of PCN services and initiatives. Coordinating the integration of ARRS staff within the practice. Assisting with data collection and reporting for PCN objectives. Promoting collaborative working across member practices. Equality, Diversity, and Inclusion Monitor and review the implementation of the Practices Equality, Diversity, and Inclusion (EDI) policy, ensuring that all staff and GP Partners are aware of and adhere to its principles. Ensure completion of mandatory EDI training and updates by all staff and GP Partners. Promote and support the equality, diversity, and rights of patients, carers, and colleagues by: Acting in accordance with peoples rights, protected characteristics, and relevant legislation. Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues. Demonstrating non-judgmental and respectful behaviour towards individual circumstances, feelings, priorities, and rights. Upholding a zero-tolerance approach to bullying and harassment among patients, carers, and colleagues. Continuing Professional Development Manage your own time, workload, and resources efficiently. Evaluate your own performance and take responsibility for setting priorities, deadlines, and delivering on a high volume of tasks. Participate actively in annual performance reviews and take ownership of your learning and development. Maintain professional and technical knowledge through ongoing training, relevant publications, networking, and attendance at conferences suitable for the role. Remain flexible to shifting priorities to meet the evolving needs of the organisation.