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7529 - Service Designer
| Posting date: | 10 July 2025 |
|---|---|
| Salary: | £41,463 to £52,040 per year |
| Additional salary information: | The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 7529 |
Summary
Key Responsibilities:
A Service Designer at the Ministry of Justice typically:
· Analyses and interprets user needs and business objectives in complex service areas
· Develops design concepts and service blueprints that reimagine how services can be delivered end-to-end
· Facilitates design workshops with users, delivery teams and senior stakeholders
· Designs and tests digital prototypes at speed to explore ideas and reduce risk
· Contributes to the Design Community of Practice and helps grow design standards and best practice
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
To be effective in this role, you should have proven experience or knowledge of:
· Design communication; you will be able to explain problems, design ideas and design decisions to others, using appropriate tools and methods
· Designing for everyone; designing in collaboration with others to design and deliver inclusive, accessible and sustainable services that meet the needs of users and appropriate standards
· Designing strategically; aligning design work to the service user needs, team goals and strategic objectives of the organisation, identifying risks and opportunities, and how to navigate them.
· Designing together; planning and running design sessions with the team, service users or stakeholders. Understanding who to identify and engage through the design process.
· Evidence based design; able to thread evidence into design decisions, using analysis, synthesis to clearly explain evidence relevant to users or a service.
· Iterative design; able to apply iterative design principles and agile methodologies, iterate designs based on research, prototype and test design ideas using a range of design tools and techniques.
· Leading design; able to lead and coordinate design work in the team, with support, communicate the value of user-centred design and support other designers.
Willingness to be assessed against the requirements for BPSS clearance
A Service Designer at the Ministry of Justice typically:
· Analyses and interprets user needs and business objectives in complex service areas
· Develops design concepts and service blueprints that reimagine how services can be delivered end-to-end
· Facilitates design workshops with users, delivery teams and senior stakeholders
· Designs and tests digital prototypes at speed to explore ideas and reduce risk
· Contributes to the Design Community of Practice and helps grow design standards and best practice
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
To be effective in this role, you should have proven experience or knowledge of:
· Design communication; you will be able to explain problems, design ideas and design decisions to others, using appropriate tools and methods
· Designing for everyone; designing in collaboration with others to design and deliver inclusive, accessible and sustainable services that meet the needs of users and appropriate standards
· Designing strategically; aligning design work to the service user needs, team goals and strategic objectives of the organisation, identifying risks and opportunities, and how to navigate them.
· Designing together; planning and running design sessions with the team, service users or stakeholders. Understanding who to identify and engage through the design process.
· Evidence based design; able to thread evidence into design decisions, using analysis, synthesis to clearly explain evidence relevant to users or a service.
· Iterative design; able to apply iterative design principles and agile methodologies, iterate designs based on research, prototype and test design ideas using a range of design tools and techniques.
· Leading design; able to lead and coordinate design work in the team, with support, communicate the value of user-centred design and support other designers.
Willingness to be assessed against the requirements for BPSS clearance