Lead Service Designer
| Dyddiad hysbysebu: | 15 Awst 2025 |
|---|---|
| Cyflog: | £72,664 i £83,957 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Awst 2025 |
| Lleoliad: | M2 3LR |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 421016/2 |
Crynodeb
If so, this could be the role for you.
At DWP Digital, we offer meaningful careers for those who want to use their skills to improve lives. As part of the UK’s largest government department, we deliver vital services, support and payments to people at key moments.
This vacancy is to join the Working Age Services team where our mission is to design, build and iterate high-quality services for working aged people so that they can thrive in work and that everyone gets the support they need.
Universal Credit is one of the world’s most high-profile digital transformation programmes, supporting over 7 million claimants and 30,000 staff.
We’re looking for a Lead Service Designer to help shape the future of Universal Credit and other services. You’ll work with policy teams, design teams and stakeholders to explore problems, test ideas and deliver better outcomes for users.
We’re seeking confident leaders and facilitators who can unite diverse teams, provide clarity, and foster collaboration. Experience working with policy and strategy teams is especially valuable, as this role will help strengthen our approach to emerging policy.
You’ll join a supportive community of user-centred design professionals, committed to accessibility and excellence. As a Lead Service Designer, you’ll also mentor others and help grow our service design capability.
As a Lead Service Designer, you’ll shape the future of Universal Credit by aligning emerging policy and business strategy with user needs. Working closely with Lead Product Managers and the Product Strategy team, you’ll help evolve the service to better support millions of users.
You’ll champion collaboration across digital, policy, legal and other teams, ensuring services are designed with people at the heart. You’ll be a confident facilitator and expert practitioner, advocating for user-centred design and driving improvements that deliver real outcomes.
What you’ll do:
- Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy.
- lead and facilitate collaboration across teams and programmes to define and evidence led service design concepts.
- Engage senior stakeholders and influence decision-making and alignment at programme and departmental level.
- Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations. .
- Promote best practice and build a strong, open design culture across the teams you work with.
- Mentor designers and support capability building within the service design community.
- Contribute to recruitment and development of the DWP Service design team.
This is a leadership role where you’ll set direction, guide teams and help embed service design across the organisation. If you’re passionate about designing services that truly meet people’s needs, we’d love to hear from you.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd