Business Support Manager | Imperial College Healthcare NHS Trust
| Dyddiad hysbysebu: | 03 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £44,806 - £53,134 pa inclusive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Awst 2025 |
| Lleoliad: | London, W2 1NY |
| Cwmni: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7325078/290-MIC-1715 |
Crynodeb
Join Imperial College Healthcare NHS Trust at St Mary’s Hospital. We are seeking a dedicated Business Support Manager to support and deputise for the Business Manager, providing leadership for Specialist Medicine Outpatient and Inpatient areas. The role involves clinic coordination, patient care management, staff supervision, and performance monitoring. Ideal candidates will have previous NHS management experience, excellent organisational and communication skills, and the ability to work autonomously and as part of a team.
Apply now to be part of a leading healthcare provider committed to excellence in patient care, education, and research.
• To communicate the clinic capacity chart on a regular basis to administrative and clinical staff, including clinic cancellations, which clinics are currently running and the number of patients booked in.
• To manage any template changes liaising with the Cerner team as well as with medical records staff, main outpatients and the Choose and Book team as appropriate.
• Implement and maintain an efficient internal system and process to ensure the outpatient access target is met for all new referrals to the Imperial College Healthcare NHS Trust Specialist Medicine service.
• To manage distressed, upset or angry patients on the telephone or face to face; to determine the complexity of a situation in order to resolve any problem, and if unable, to refer to the appropriate person
• To manage any complaints regarding Specialist Medicine outpatients or to pass on to the relevant member of staff where appropriate.
• To manage the inpatient and diagnostic waiting list, ensuring that access targets are appropriately adhered to and to liaise with the Business Manager/Ward manager regarding capacity issues.
• To arrange meetings, book appointments and manage an electronic/paper diary as appropriate.
• To participate in regular reviews of workload to ensure appropriate and efficient use of administrative resources within the department.
• To participate in the Trust performance review scheme including e-ksf and appraisals
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview..
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
This advert closes on Thursday 17 Jul 2025