Assistant Patient Administrator - Inpatient Wards
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | £29,583.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29583.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Gorffennaf 2025 |
| Lleoliad: | London, SW10 9NH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9289-CS-74 |
Crynodeb
Key Responsibilities 1.0 Reception 1.1 To promptly and politely receive all patients and visitors to the ward, ensuring that their needs are responded to in a helpful and appropriate manner. 1.2 To answer all telephone enquiries to the ward, ensuring that callers needs are clearly established, accurate messages are passed on promptly and that callers are transferred to other colleagues when appropriate. 1.3 To assist the ward staff in ensuring all public areas of the ward are kept neat and tidy and that any hazards or faults are appropriately reported. 1.4 To cover the essential duties of other Ward Receptionists during their absence whenever necessary. 1.5 To facilitate family updates by coordinating with the relevant teams. This will not include providing any clinical information. 2.0 Administration & Clerical 2.1 To ensure that the appropriate medical records are available for all patients on the ward and that they are kept in a neat and tidy order with admission paperwork being correctly filed after the patients discharge where required. 2.2 To ensure that correct patient details are accurately recorded and updated in the patient record, electronic systems and department books where required. 2.3 To ensure that the Admissions Co-ordinators, Overseas Patients Manager and Private Patients Office are promptly provided with appropriate details of individual patient admissions in accordance with Trust policies relating to Eligibility for NHS Treatment and Private Patients. 2.4 To admit patients onto the Cerner system, whether elective or non-elective, under the correct encounter. 2.5 To ensure that all inpatients are admitted under the correct consultant. 2.6 Provide administrative support to daily board rounds, ensuring accurate information is entered onto the Trust electronic patient systems (e.g. Cerner, Care Coordination Solution) of patients anticipated discharge dates (ADD). 2.7 Ensuring accurate information is entered onto the Trust electronic patient systems (e.g. Cerner, Care Coordination Solution) of patients discharged, to either other wards, hospitals, or home. 2.8 To support the ward staff by sorting the post, liaising with other departments and co-ordinating the correct completion and distribution of documentation relating to patient referrals, discharges and deaths etc. 2.9 To be responsible for ordering mattresses, pillows and stationery. Ensuring agreed stock levels are maintained, the correct goods are received and any errors are promptly reported to the ward Manager and the Procurement Department. 2.10 Arrange any portering or transport requirements. Arrange for forms and specimens to be sent to the appropriate department. 2.11 Support the ward teams by encouraging the collection and input of Friends and Family Test (FFT) feedback). 2.12 Notifying relevant people e.g. GPs of patients discharges. Schedule, cancel, and reschedule appointments as necessary. 2.13 To help ensure that electronic discharge summaries (DSUMs) are sent to the GP post-discharge by chasing when not completed. 3.0 General Ward duties 3.1 Arrange porters to transport patients to theatre and other departments and to arrange transport for patients being discharged. Transport should also be booked for any ensuing outpatient appointments or onward hospital transfers. 3.2 Reporting repairs and faults to the appropriate department, communicating urgent and non-urgent requirements and dealing with uncompleted works when necessary. 3.3 Help ward staff maintain an environment which promotes the therapeutic and health needs of patients, visitors, and staff. 3.4 Ensure notice board information is up to date and relevant. 3.5 To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments. 3.6 Maintain a professional appearance in line with the Trust uniform policy and infection control procedures for work in a clinical area. 4.0 Accountability 4.1 The post holder will be responsible to their Team Leader, and accountable to the Ward Manager they are working for at that time. The post holder will be required to cross-cover wards. The post holder will be responsible for escalating any problems or concerns which may affect service delivery. 4.2 To work within the set procedures and policies defined within the patient access policy and visiting policy and seeking clarity from the ward manager / nurse-in-charge when necessary.