Senior Patient Administrator | Chelsea and Westminster Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 18 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £31,944 - £34,937 per annum incl. HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Gorffennaf 2025 |
| Lleoliad: | London, W6 7AL |
| Cwmni: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7241528/289-SC-76 |
Crynodeb
Chelsea & Westminster NHS Foundation Trust (10 Hammersmith Broadway Site)
An exciting opportunity has arisen for a Secretary to join the HIV and GUM team at 10 Hammersmith Broadway.
We are looking for a highly motivated and enthusiastic Senior Patient Care Coordinator to provide a patient focused service for administrative areas within the HIV/GUM directorate, maintaining a welcoming and pleasant environment for patients.
Working flexibly, the post holder will ensure that they provide a patient focused service for administrative areas within the HIV/GUM directorate, maintaining a welcoming and pleasant environment for patients.
They will ensure that all patient data is entered into the EPR in a timely and accurate manner.
This will include close liaison with the multidisciplinary team of Medical staff, Health Advisers, as well as other Trust wards and departments to ensure continuity of patient care.
Providing professional cover for reception desks and appointments line according to rota.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
• Manage the clinics NHS mailbox.
• Check voicemails and respond to phone calls.
• Formulate and send letters from the computer systems at the request of the multi-disciplinary team.
• Provide high quality administrative support for Heads of department at 10 Hammersmith Broadway on request.
• To accurately record meeting actions, notes and minutes to distribute accordingly.
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritizing skills.
• Proactively manage patient pathways so that all patients receive a high standard of service delivery.
• Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Use initiative when dealing with patients’ problems or when dealing with managers or consultants who request patient information.
• Support new members of the team through induction.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• Support the building and support services manager in overseeing reception services ensuring adequate cover at all times and that patients receive and appropriate and welcoming service.
• Ensure patient demographic details are updated on PAS.
• Collect and use data to measure performance of department against objectives.
• Organise and prioritise workload with minimal supervision.
• Assist all members of staff and patients with the uptake of new technologies and where required to become a user champion to embed learning.
Please see attached job description and person specification to this advert for further details.
This advert closes on Wednesday 2 Jul 2025