Administrative and Clerical Officer | Oxleas NHS Foundation Trust

Dyddiad hysbysebu:	08 Gorffennaf 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£29,176 - £30,225 pa inc
Oriau:	Llawn Amser
Dyddiad cau:	07 Awst 2025
Lleoliad:	Royal Borough of Geenwich, SE12 9DN
Cwmni:	Oxleas NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7178622/277-7178622-CPH

Crynodeb

We have an exciting opportunity for an administrative and clerical officer to work in a small team at The Horn Park Health Hub Drop-in clinic, formerly known as The Source.

The Horn Park Health Hub provides assessment, treatment and advice for patients who self-refer with health conditions and wellbeing concerns.

The post holder will be responsible for providing administrative support to Advance Clinical Practitioners/Advance Nurses working in the team.

The post holder will be expected to act as a central point for information and communication for the team and delivering an efficient, effective, administrative and clerical service for the clinic.

As first point of contact for the team, you must have the experience and ability to relate to patients, carers and professionals in a calm and empathetic manner and know when to escalate queries for an appropriate response.

The post holder will provide an administrative and clerical service to The Horn Park Health Hub undertaking all aspects of administrative duties. This involves processing new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for Horn Park Health Hub

Ensure all computer systems and databases are up to date with relevant information.

To support the reception service of the Clinic, including dealing with queries from the public and other professionals.

To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies.

To gather data as requested, for example activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis

Oxleas – About Us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:


• We’re Kind
• We’re Fair
• We Listen
• We Care
Key Task and Responsibilities

Toprovideanadministrativeand clericalservicetothe service, sortinganddistributionofpostandanyrelevant correspondence

Processingnewreferralsandinformation,recordingappropriatedatausing the Oxleas RiO systemtoitsfullfunctionalityforthe service

Preparationofinformationforexample,clientfiles,letters,reports,inlinewith local policiesandprocedures

Tocollate,photocopyanddistributereportsandotherrelevantinformationfor example,G.P.s, internal/external agencies

Tobookappointments,meetings, roomsandinterpreter services as required

To support the reception service of the Hub, including dealing with telephone queries from the public and other professionals

Tocollateagendaitems,takeminutesof service related meetingsanddistribute informationas requested

Toliaisewithinternalandexternalagencies,forexample,Contracted Services,ITdepartment onbehalfoftheservicetofacilitatetheresolutionproblemsrelatedtoequipment usedbytheteam,forexamplecomputer,printer,photocopier,telephone, internetaccessand soonas requested

Togatherdataasrequested,forexample,activitydataandstatistics, providingpunctualandaccurateinformationfollowingdepartmentalandlocal trustguidelinesas requiredon aweekly,monthlyandquarterlybasis

Toparticipateintheorganisationandcoordinationofstudydaysortraining

TosupporttheManagertomaintainrecordsrelatingtostudyleave,sickness andannual leave submittingstatisticsonamonthlybasisusingHealthroster

Establishand maintaineffectiveworkingrelationshipswith clients, carers, thegeneral publicandallother staffworkinginternallyandexternallyto thetrust

Totakeaccountandactaccordingtoindividualpatientcircumstance,giving dueregardtoculturaldifferencesanddiversityofclients,carersandservice usersinthelocalborough

Liaisewithclients,carers,G.P.sandother professionalswith regard toadministrativeduties relevanttoclient care,forexample,processing newreferrals,arrangingappointments, booking transport.

Ensureconsistentandrobust reportingof patient relatedinformationon RiO as requestedandaccordingto localpolicies

Receiving and processing patient referrals from the Patient Flow and Community Team as required. Support with discharge of clients from the service ensuring discharge notification and referrals to other teams / external agencies are processed appropriately and in a timely manner.

Toprovideinputof service development ideas totheadministrative teamand developcurrentadministrativeproceduresfacilitatingon-goingandefficient processeswithintheService as required

Tomonitorandmaintainthedepartmentalstationeryincludingstockfor supportequipment,forexample,printersandphotocopiersandfacilitate accessfor staffas requested

Tosupportwiththeorderingofequipmentandmedicalsuppliesasdirected bytheteamand Manager

Tomaintainanefficientfilinganddischargesystemtofacilitatetheefficient casemanagementfortheteamtoincludearchivingfilesaccordingtoTrust policy

Totypeupdatedguidelines/localpoliciesandproceduresasrequestedbytheManager

Demonstrateflexibilityandnegotiationskillswithteammembersandclientsin termsofappointmentavailability;implementsolutionsandstrategiesto participateinateamenvironment,seekingadviceandsupportwhere necessary

Toleadonandundertakeotherofficedutiesrelatingtoestatequeries

Tobookvenuesformeetingsandorganise refreshmentsas requested

ToensureissuesregardingHealthandSafety riskmanagement or associated policies andguidelines, are reported totheTeam Lead

To have oversight of the schedule for the building and manage room bookings in the Hub and communicate any concerns to the manager.


This advert closes on Tuesday 15 Jul 2025

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