Community Advice Worker
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | £18,442.92 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 31 Gorffennaf 2025 |
| Lleoliad: | Leicester, Leicestershire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice LeicesterShire |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Salary: £18,442.92 per annum (Full-Time Equivalent: £24,371 per annum)
Hours: 28 hours per week (with a flexible working pattern)
Contract: Fixed term, running until 30th September 2027
Location: Hybrid role based at our Leicester City branch and from home*, with travel across Leicester and occasionally Leicestershire.
Application deadline: Midnight, 31st July 2025
Interviews: Remotely on Friday, 8th August 2025
About the role
We are seeking a dedicated individual for our “Boosting Advice” project, a three-year initiative focused on helping residents over the age of 65 access vital advice and support. You’ll be working within the community, building key relationships and providing a crucial service for people who need it.
Your key responsibilities will include:
Working within the community, building positive relationships with local groups, charities and healthcare teams to connect with the people who can benefit from our service.
Meeting with clients one-to-one to understand their situation, assess their needs, and provide clear, practical advice to help them find a way forward.
Maintaining high-quality case notes and contributing to reports, helping us to track our progress and demonstrate the project’s impact.
About you
Previous advice experience is desirable but not essential. We’re committed to your development and will provide a comprehensive in-house training programme to prepare you for the role.
This role would be a great fit if you:
Are an excellent communicator who enjoys engaging with people from all walks of life and can explain information clearly and patiently.
Have a methodical approach to problem-solving and can effectively manage your own workload, even under pressure.
Are comfortable using IT systems, are committed to our values and are genuinely keen to learn and develop new skills.
How to apply
Please note: we do not accept CVs.
To apply, please visit our website to read the full staff information pack, job description and person specification, and application guidance. All applications must be submitted using our official application form.
No applications will be accepted after the deadline of midnight, 31st July 2025.
About us
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives. We listen, we act, we empower". By listening to the needs of our communities and clients, we provide accessible, high-quality information, advice and education to anyone who needs it. We demonstrate and uphold our values: we care, we help, we excel and we challenge. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
Additional information
This post is subject to a basic Disclosure and Barring Service (DBS) check.
Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.
Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address—whether permanent or temporary—must be reported to and approved in advance by your line manager.
Hours: 28 hours per week (with a flexible working pattern)
Contract: Fixed term, running until 30th September 2027
Location: Hybrid role based at our Leicester City branch and from home*, with travel across Leicester and occasionally Leicestershire.
Application deadline: Midnight, 31st July 2025
Interviews: Remotely on Friday, 8th August 2025
About the role
We are seeking a dedicated individual for our “Boosting Advice” project, a three-year initiative focused on helping residents over the age of 65 access vital advice and support. You’ll be working within the community, building key relationships and providing a crucial service for people who need it.
Your key responsibilities will include:
Working within the community, building positive relationships with local groups, charities and healthcare teams to connect with the people who can benefit from our service.
Meeting with clients one-to-one to understand their situation, assess their needs, and provide clear, practical advice to help them find a way forward.
Maintaining high-quality case notes and contributing to reports, helping us to track our progress and demonstrate the project’s impact.
About you
Previous advice experience is desirable but not essential. We’re committed to your development and will provide a comprehensive in-house training programme to prepare you for the role.
This role would be a great fit if you:
Are an excellent communicator who enjoys engaging with people from all walks of life and can explain information clearly and patiently.
Have a methodical approach to problem-solving and can effectively manage your own workload, even under pressure.
Are comfortable using IT systems, are committed to our values and are genuinely keen to learn and develop new skills.
How to apply
Please note: we do not accept CVs.
To apply, please visit our website to read the full staff information pack, job description and person specification, and application guidance. All applications must be submitted using our official application form.
No applications will be accepted after the deadline of midnight, 31st July 2025.
About us
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives. We listen, we act, we empower". By listening to the needs of our communities and clients, we provide accessible, high-quality information, advice and education to anyone who needs it. We demonstrate and uphold our values: we care, we help, we excel and we challenge. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
Additional information
This post is subject to a basic Disclosure and Barring Service (DBS) check.
Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.
Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address—whether permanent or temporary—must be reported to and approved in advance by your line manager.