Faster Diagnosis Standard Admin Support
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,625.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24625.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Gorffennaf 2025 |
| Lleoliad: | Worthing, BN11 2DH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9279-25-1285 |
Crynodeb
To provide efficient secretarial and administrative support to clinical and non-clinical teams across all the nurse FDS service adhering to procedures and processes within service timescales, whilst operating within a busy and demanding environment. Communicate effectively using good written, verbal, email and telephone skills Liaise closely with staff, service users and stakeholders maintaining a pleasant, professional and helpful manner Be a point of contact by receiving telephone enquiries, taking accurate messages dealing with calls and enquiries in line with Trust policies and procedures and redirecting calls where appropriate Exercise confidentiality, empathy, discretion and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour) Prepare letters, reports and other documentation of a sensitive and confidential nature within guidelines Analytical and Judgement Skills/Service Delivery Ability to decide on your own action within the team whilst receiving support Ability to recognise situations that should be referred to the FDS nurse/matron and take prompt and appropriate action Ensure accurate data is provided for statistical and planning purposes as requested Responsibility to patients Patient Care Delivery Cover for the FDS Navigator during periods of absence/leave. Contact patients on the telephone in a sensitive and confidential manner The post holder may have incidental face-to-face patient contact as part of their daily duties Paperwork to be filed chronologically in patients records Book interpreters and transport as required for patient appointments. To record issues and liaise with interpreters and transport services to resolve issues Provide patients with support, non-clinical advice and information on a range of issues including complex appointment queries Act as Fire Warden and First Aider with appropriate training in place