Security Control Centre Supervisor

Dyddiad hysbysebu:	07 Gorffennaf 2025
Cyflog:	£18 yr awr
Oriau:	Llawn Amser
Dyddiad cau:	06 Awst 2025
Lleoliad:	EC3M 7DQ
Gweithio o bell:	Ar y safle yn unig
Cwmni:	Staffline
Math o swydd:	Parhaol
Cyfeirnod swydd:	5024499-36959

Crynodeb

An exciting opportunity has become available to join Allied Universal as a Security Control Centre Supervisor, working for a global financial business in London!

As a SCC Supervisor, you will be responsible for the SCC proactive service delivery, operator management and performance. As well as liaising with the customer on a daily basis, during business hours and out of hours remote responsibilities at site.

Contract Information:

Pay Rate: £18 per hour
Shift Pattern: 4 on, 4 off. Flexibility required Monday to Sunday, day and night shift rotation.
Hours per week: 42 hours (average)
SIA Licenses: Security Guarding or Door Supervisor, and CCTV license.
Experience: Over two years in a SSC, SOC or NOC Operator environment.

For your application to be considered, please upload a CV!

Your Time at Work
- To manage the team through all security related matters within the SCC operation for and on behalf of the Client ensuring and managing compliance with all aspects of the SCC Assignment & Standard Operating Procedures.
- Ensure the protection of infrastructure, safety of personnel and that all actions of the SCC team have a positive impact on the reputation of AUS and our Client.
- To manage and coordinate the response to incidents ensuring accepted lines of communication are adhered to all times.
- The ability to self-review operational instructions & procedures.
- Ensure SCC Operators always deliver high-level customer service.
- Manage physical Security systems, protection of client assets and people.
- Performance management and closely monitor SCC personnel's Training and Development needs working closely with the AUS Account Manager.
- Manage and deliver agreed service level agreements.
- Liaise with the AUS Account Manager through monthly audits on all SCC practices.
- Manage compliance with all Health & Safety legislation.
- Manage Incidents ensuring escalation in accordance with client specifications.
- Ensure staffing levels are at compliant levels and leave requests are managed within agreed guidelines.
- Manage the SCC Operators on shift ensuring the distribution of daily rotas, duties, briefings on special Instructions.
- Ensure Incident Reporting is of a high quality and delivered within agreed timelines.
- Promote a secure and safe working environment throughout the operation through the implementation and continuous improvement.
- Manage the team in a good spirited manner to achieve cooperation and encourage individuals to grow as part of a Team.
- Ensure that all SCC equipment provided is fully operational with any issues reported.

Our Perfect Worker
- Proven experience as an SCC, SOC or NOC Operator or in a physical security environment
- A proven people manager.
- Proven ability and evidence of managing a team.
- Resource planning and excellent organisational skills.
- Hands-on experience with PSIM or SIEM platforms preferable, and a rudimentary technical understanding of SCC/SOC/NOC or control room functions.
- Knowledge of threat actor approaches, hands-on experience in physical security systems and assets, and familiarity with network security and monitoring tools.
- Two or more years of working in a security, physical or emergency operations centre environment.
- Some knowledge of common security frameworks, standards, and best practices would be beneficial but not essential.
- Excellent analytical and creative problem-solving skills, with attention to detail.
- Strong communication skills, both written and verbal, for effective communication with technical and non-technical stakeholders.
- Knowledge of incident and crisis management.
- Ability to work in a fast-paced, collaborative environment, manage multiple tasks, and prioritize effectively to a high standard.
- Familiar in MS SharePoint and the MS Office productivity suite.
- Strong customer focus skills.

Key Information and Benefits
- £18 per hour
- 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (subject to shift pattern and accrual)
- Workplace Pension Scheme
- Life Assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Scheme
- Progression, training and development opportunities
- Refer a friend scheme
- Free uniform provided

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G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline
Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

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