Practice Receptionist

Dyddiad hysbysebu:	03 Gorffennaf 2025
Cyflog:	£12.21 yr awr
Gwybodaeth ychwanegol am y cyflog:	£12.21 an hour
Oriau:	Llawn Amser
Dyddiad cau:	20 Gorffennaf 2025
Lleoliad:	Bristol, BS30 5JZ
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A0754-25-0003

Crynodeb

Job purpose: Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Job responsibilities: Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed Register patients on the clinical records system Register patients for on-line access Assists with the photocopying of clinical records under the direction of the practice secretaries Receive and accurately record requests for home visits contacting local visiting services on clinical instructions Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts Manage the eConsults coming into the practice Assist with the management of the practices main e-mail account Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient Open and record post received both internally and externally Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate Assist colleagues in rearranging clinics when appropriate Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Complete on-line training provided by the practice on all appropriate topics Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with colleagues and other practice team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audits where appropriate