GP Administrator

Dyddiad hysbysebu:	02 Gorffennaf 2025
Cyflog:	£12.21 yr awr
Gwybodaeth ychwanegol am y cyflog:	£12.21 an hour
Oriau:	Llawn Amser
Dyddiad cau:	18 Gorffennaf 2025
Lleoliad:	Dronfield Woodhouse, S18 8QY
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A5103-25-0002

Crynodeb

Job summary To support the clinical and administrative teams with effective communication of the surgery's incoming and outgoing information, which would include liaising with patients to answer queries and signpost appropriate services. Key responsibilities Liaise with doctors, hospital staff, patients, and outside agencies to meet the patients needs and to coordinate the patients care Dealing with patient enquiries, exercising initiative regarding action necessary within the boundaries of own capability and the role Prioritise all correspondence Help and support colleagues as required, including cover for annual leave and sickness Effectively manage own time, workload, and resources Daily use of the practice's clinical system and using a computer with proficiency to effectively communicate with patients and other services as required Enter all correspondence onto the Practice clinical system using codes where appropriate Take messages as appropriate Deal with telephone queries answering all calls in a polite and professional manner Perform any reasonable administrative tasks as requested To assist in the cancellation of surgeries due to sickness etc by contacting patients by letter/telephone/text as appropriate Ensure that all confidential patient and practice information is stored and handed in accordance with Practice Policy and the law Any other duties as required by the Reception Manager, Practice Manager, or GP Partners Communication Utilise and demonstrate sensitive communication styles to ensure patients are fully informed Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Estimate and maintain effective communication with individuals and groups within the practice environment and external practice teams Act as an advocate when representing the patients and colleagues viewpoints to others Utilise IT systems and SystmOne to competently document communications and care delivered in patients notes Delivering a quality service Prioritise, organise and manage own workload in a manner that maintains and promotes quality Assess effectiveness of care delivery through self and peer review and formal evaluation Support and participate in shared learning across the practice and wider organisation Understanding patient confidentiality, information governance and data protection Team working Understand own role and scope in the organisation and identify how this may develop over time Work as an effective and responsible team member by supporting others Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties Ensure clear understanding and utilisation of referral mechanisms within the practice Accept delegation where appropriate, prioritise own workload and ensure effective time-management strategies are embedded in own practice Participate in team activities that create opportunities to improve patient care Management of risk Monitor work areas and procedures to ensure that they are: safe and free from hazards; conform to health, safety and security legislation and are in line with national and local policies Undertake mandatory and statutory training Make sure patient information is accurate and recorded in a timely manner keeping patient records up to date Participate in the local implementation strategies that are aligned to the values and culture of general practice Utilising information Use technology as an aid to management in planning, implementation, and monitoring, presenting and communicating information Review and process data using accurate Read codes about patients to ensure easy and accurate retrieval for monitoring and audit processes Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act Learning and development Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments Assess own learning needs and undertake learning as appropriate Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information Equality and diversity Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Monitor and evaluate adherence to local chaperoning policies Act as a role model in good practice relating to equality and diversity Accept the rights of individuals to choose their care providers and actively participate in their care and refuse care Provide equality of services and healthcare opportunities to all patients