Benefits Assessment Officer
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Cyflog: | £18.52 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Gorffennaf 2025 |
| Lleoliad: | Kettering, Northamptonshire, NN15 7QX |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Northampton RQ1556187 |
Crynodeb
What's involved with this role:
Job Title: Benefits Assessment Officer
Ref: Northampton RQ1556187
Pay rate: £18.52 per hour PAYE
A Basic DBS is required for this role.
The job can be remote working or office based depending on the preference of the candidate.
The role:
In line with current legislation and Council policy, you will be responsible for assessing eligibility for Housing Benefit and Council Tax Support.
This includes gathering and verifying the required information to ensure accurate and timely processing of claims, awarding the correct entitlements, and applying the appropriate Housing Benefit subsidy where applicable. You will also manage and process changes in circumstances within set timeframes.
Key responsibilities:
Receive and assess Housing Benefit and Council Tax Support claims via post, counter, email, and online, determining eligibility based on age, accommodation, and personal circumstances in line with legislation and council policy
Gather necessary documentation from claimants, landlords, third parties, DWP, and HMRC, using proactive methods (e.g., phone calls) to speed up processing
Calculate entitlement for Housing Benefit and Council Tax under current legislation and schemes, and notify customers and landlords of outcomes
Record and action changes of circumstances from various sources (claimants, landlords, ATLAS, VEP, UCDS), ensuring claims are updated promptly
Identify suspicious claims and refer to the DWP’s Fraud and Error Service when necessary
Keep clear, detailed records of all decisions on the digital system
Arrange the periodic review of claims as appropriate
Issue invoices for Housing Benefit overpayments and recover through ongoing entitlement or other legal methods
Provide Housing Benefit and Council Tax advice including DWP benefits like Universal Credit), and work collaboratively with internal departments and external stakeholders
What the client is looking for:
English and Maths GCSE grade C or above or proven literacy and numeracy skills
Significant relevant current and demonstrable experience of assessing claims for Housing Benefit and Council Tax Support
Ability to understand, interpret and explain complicated government legislation and the ability to keep up to date with frequent legislative and procedural changes
Good verbal and written communication skills with the ability to support and negotiate with customers, landlords and stakeholders in a calm, sensitive way in difficult situations
Ability to demonstrate awareness and understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs
Computer literate
Ability to work to deadlines and Government targets
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Northampton RQ1556187
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.