Repairs & Servicing Coordinator
| Dyddiad hysbysebu: | 01 Gorffennaf 2025 |
|---|---|
| Cyflog: | £27,000 i £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Gorffennaf 2025 |
| Lleoliad: | Chingford, London, E4 8TD |
| Cwmni: | Daniel Owen Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | FDRSC_1751379816 |
Crynodeb
Repairs & Servicing Coordinator
Based in Chingford
Permanent
Office based
0800-1700
£27-30K per annum
Duties will include but not limited to:
- Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner
- To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
- Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
- Daily allocation of workload to engineers on our System
- To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
- Review and monitor progress of works and book in further works.
- Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
- Invoicing jobs to correct Clients.
- Distribution of gas and electrical certification to clients as required.
- To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
- Daily call round to confirm appointments to prevent high no access rate.
- To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
- Ensure adequate and clear job notes and instructions are provided.
- To Update clients and customers via emails and portals such as Fix Flo and CRM
- Effective dairy management and utilisation
- Prioritise allocation of emergency and vulnerable tenant jobs
- To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
- Reaching KPIs and SLAs in line with business contracts
- To build and maintain professional working relationships with those inside and outside of the business.
- Other duties as required to meet the needs of the company.
The right candidate ideally will possess the following:
- Proven track record in property administration would be beneficial
- Candidates should have a minimum of one-two years' administrative experience
- Good IT knowledge - able to use Word, Excel and Powerpoint.
- Ability to stay calm under pressure.
- Excellent organisational skills.
- Ability to prioritise and be flexible.
- Good communication and team working skills.
- Enthusiastic and confident nature.
- Ability to work on own initiative.
- A team player able to build good working relationships with colleagues.
- Able to solve problems quickly and effectively.
The hours will be: Monday to Friday 8am - 5pm