Site Services Coordinator
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £24,900 per year |
| Hours: | Full time |
| Closing date: | 13 July 2025 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | The Marine Biological Association |
| Job type: | Permanent |
| Job reference: | reference 0625SSC |
Summary
About The Role
Do you want to get beneath the surface of the Marine Biological Association? Then join us as our Site Services Coordinator. This is a new position that will be central to coordinating how our site operates as a welcoming, clean, safe and secure destination for marine biology discovery. No day will be the same. You’ll be coordinating contractors undertaking maintenance works, overseeing our on-site welfare facilities for staff, students and visitors, arranging catering for events, monitoring compliance and supporting the wider research Facilities Team. You must be able to work at pace, be hands-on and flexible to get the job done and be adept at switching between tasks and projects. If that’s you, then apply today.
Salary and benefits
• Salary based on experience
• 30 days annual leave plus Bank Holidays
• 3 Privilege Days given by the MBA (used during festive closure week)
• Pension scheme – the MBA will contribute 10% of basic salary into a defined contribution scheme with staff making a 3% minimum contribution. The MBA will match additional employee contributions up to an additional 5%
• Cycle to work scheme and electronic vehicle lease scheme
• Low-cost bookable parking on site
Equal Opportunities
We welcome applications from all suitably qualified candidates and seek talented people with diverse backgrounds and perspectives in order to enhance all that we do.
How to apply
Please email recruitment@mba.ac.uk quoting reference 0625SSC. You will need to provide three things to apply:
1. Covering letter that outlines your previous and most relevant experience and explains how and why this makes you right for the role.
2. CV of education and employment history along with details of two referees (one must be your current employer). References will not be sought in advance.
3. Confirmation of your right to live and work in the UK*. Your application will not be considered without this information.
* Sponsorship is not available for this position.
Interviews will take place the week of 21 July 2025.
You will only be notified if you are shortlisted for interview.
JOB DESCRIPTION
JOB ROLE: SITE SERVICES COORDINATOR
JOB PURPOSE:
To provide a central support role for the effective operation of the organisation’s site, facilities, events and bookings. To undertake a range of operational duties and coordinate with others internally and externally to ensure a high-level customer service, responsiveness and efficiency for a welcoming, clean, safe and secure environment for staff, students and visitors.
DIRECTORATE: Operations
REPORTING TO: Site Services Support Manager
Essential experience/skills/qualifications:
• Customer Service Level 3 Apprenticeship or similar post-secondary education or training with a good standard of English and Maths (Grade 5-9)
• Demonstrable experience of working in a customer-facing environment providing a high standard of customer service both on the phone, email and in person
• Strong organisational skills with the ability to work independently using initiative and prioritising work to meet deadlines
• Experience of planning and providing food and beverage facilities such as purchasing and stock taking
• Effective communication skills with confidence to communicate at all levels both internally and externally (staff, students, visitors and contractors)
• Physical ability to undertake a range of porterage and cleaning duties as required (with or without reasonable accommodation) such as lifting/carrying deliveries, use of cleaning equipment, room and laboratory equipment set up
• IT skills including use of Microsoft packages and ability to learn other systems
• Ability to work at pace with attention to detail
• Knowledge of health and safety and safe working practices
• Flexible attitude and ability to work unsociable hours as required
• Full driving license
Desirable experience/skills/qualifications:
• Working in a laboratory or similar controlled environment
• Food handling experience or food hygiene qualification
• Experience of working with contractors
• Experience of development and implementing digital processes
Key responsibilities
• Monitor and ensure all incoming Site Services work requests are responded to and actioned appropriately
• Undertake all administrative tasks required with accuracy and on time e.g. premises, facilities and bookings/events such as asset registers, equipment/supply ordering etc
• Ensure food and beverages are available as per agreed standards or schedules and for bookings and events
• Develop systems and processes to ensure good workflows and communication
• Ensure that all facility bookings, events food and beverage, porterage and logistics requirements are understood and delivered successfully using internal mechanisms and external providers
• Support or oversee planned or responsive repair and maintenance contractors including contractor inductions
• Ensure effective research and other MBA activities by fulfilling porterage requests such as room and equipment set up and other logistical support, working with specialists as required
• Monitoring site cleanliness and supporting scheduled laboratory cleaning or responsive general cleaning as required (training will be provided for specialist cleaning equipment)
• Monitor, undertake and record required checks of compliance to site policies, safety and security and associated systems
• Monitor building management system parameters and take action or escalate as required
• Support effective management of waste streams on site
• Coordinate stores with inventory, restocking and ordering e.g. consumables, PPE
• Work flexibly as part of the Operations Directorate across teams and be willing to work alternative or unsocial hours on occasion or on a rota to support business needs
• Undertake ad hoc duties within job holder’s capabilities
Do you want to get beneath the surface of the Marine Biological Association? Then join us as our Site Services Coordinator. This is a new position that will be central to coordinating how our site operates as a welcoming, clean, safe and secure destination for marine biology discovery. No day will be the same. You’ll be coordinating contractors undertaking maintenance works, overseeing our on-site welfare facilities for staff, students and visitors, arranging catering for events, monitoring compliance and supporting the wider research Facilities Team. You must be able to work at pace, be hands-on and flexible to get the job done and be adept at switching between tasks and projects. If that’s you, then apply today.
Salary and benefits
• Salary based on experience
• 30 days annual leave plus Bank Holidays
• 3 Privilege Days given by the MBA (used during festive closure week)
• Pension scheme – the MBA will contribute 10% of basic salary into a defined contribution scheme with staff making a 3% minimum contribution. The MBA will match additional employee contributions up to an additional 5%
• Cycle to work scheme and electronic vehicle lease scheme
• Low-cost bookable parking on site
Equal Opportunities
We welcome applications from all suitably qualified candidates and seek talented people with diverse backgrounds and perspectives in order to enhance all that we do.
How to apply
Please email recruitment@mba.ac.uk quoting reference 0625SSC. You will need to provide three things to apply:
1. Covering letter that outlines your previous and most relevant experience and explains how and why this makes you right for the role.
2. CV of education and employment history along with details of two referees (one must be your current employer). References will not be sought in advance.
3. Confirmation of your right to live and work in the UK*. Your application will not be considered without this information.
* Sponsorship is not available for this position.
Interviews will take place the week of 21 July 2025.
You will only be notified if you are shortlisted for interview.
JOB DESCRIPTION
JOB ROLE: SITE SERVICES COORDINATOR
JOB PURPOSE:
To provide a central support role for the effective operation of the organisation’s site, facilities, events and bookings. To undertake a range of operational duties and coordinate with others internally and externally to ensure a high-level customer service, responsiveness and efficiency for a welcoming, clean, safe and secure environment for staff, students and visitors.
DIRECTORATE: Operations
REPORTING TO: Site Services Support Manager
Essential experience/skills/qualifications:
• Customer Service Level 3 Apprenticeship or similar post-secondary education or training with a good standard of English and Maths (Grade 5-9)
• Demonstrable experience of working in a customer-facing environment providing a high standard of customer service both on the phone, email and in person
• Strong organisational skills with the ability to work independently using initiative and prioritising work to meet deadlines
• Experience of planning and providing food and beverage facilities such as purchasing and stock taking
• Effective communication skills with confidence to communicate at all levels both internally and externally (staff, students, visitors and contractors)
• Physical ability to undertake a range of porterage and cleaning duties as required (with or without reasonable accommodation) such as lifting/carrying deliveries, use of cleaning equipment, room and laboratory equipment set up
• IT skills including use of Microsoft packages and ability to learn other systems
• Ability to work at pace with attention to detail
• Knowledge of health and safety and safe working practices
• Flexible attitude and ability to work unsociable hours as required
• Full driving license
Desirable experience/skills/qualifications:
• Working in a laboratory or similar controlled environment
• Food handling experience or food hygiene qualification
• Experience of working with contractors
• Experience of development and implementing digital processes
Key responsibilities
• Monitor and ensure all incoming Site Services work requests are responded to and actioned appropriately
• Undertake all administrative tasks required with accuracy and on time e.g. premises, facilities and bookings/events such as asset registers, equipment/supply ordering etc
• Ensure food and beverages are available as per agreed standards or schedules and for bookings and events
• Develop systems and processes to ensure good workflows and communication
• Ensure that all facility bookings, events food and beverage, porterage and logistics requirements are understood and delivered successfully using internal mechanisms and external providers
• Support or oversee planned or responsive repair and maintenance contractors including contractor inductions
• Ensure effective research and other MBA activities by fulfilling porterage requests such as room and equipment set up and other logistical support, working with specialists as required
• Monitoring site cleanliness and supporting scheduled laboratory cleaning or responsive general cleaning as required (training will be provided for specialist cleaning equipment)
• Monitor, undertake and record required checks of compliance to site policies, safety and security and associated systems
• Monitor building management system parameters and take action or escalate as required
• Support effective management of waste streams on site
• Coordinate stores with inventory, restocking and ordering e.g. consumables, PPE
• Work flexibly as part of the Operations Directorate across teams and be willing to work alternative or unsocial hours on occasion or on a rota to support business needs
• Undertake ad hoc duties within job holder’s capabilities