Patient Advisor
| Dyddiad hysbysebu: | 01 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Gorffennaf 2025 |
| Lleoliad: | Bletchley, MK3 7QU |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2500-25-0004 |
Crynodeb
The duties of the role are detailed below: 1. Receiving and Directing Patients Assisting and directing appointment bookings with patient triage Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently. Provide help to patients with general enquiries, and assist them to make appointments, using the computer appointment system. Receive, record and direct accurate messages when appropriate and pass these onto other members of the team using emails or the clinical system. Answer telephones promptly in a polite and professional manner and manage calls appropriately. Dealing with patients and other callers and forwarding to the most appropriate team member if necessary. Deal efficiently with general enquiries from patients, explain surgery procedures, appointment system and all other procedures for obtaining services, hand out patient pack/practice leaflet as appropriate To advise patients on approximate waiting times and of any unexpected delays. To book transport for hospital appointments when the patient is unable to do so. To book interpreters for patients when needed. To take in fees from patients where applicable and issue receipts. To give patients any forms/referral letters that are waiting for collection, checking ID, and taking in fees where necessary. To listen to patient complaints, always remain polite and empathetic, making sure they are addressed and dealt with appropriately, enlisting the help of senior colleagues where needed. 2. Operation of Telephone System Receive and make calls as required. Divert calls and take messages as appropriate Ensure phones are answered as quickly as possible. Ensure that system is operational at the beginning of each day. Ensure that the out of hours messages are updated and that the phones are transferred to out-of-hours when the practice is closed longer than usual. 3. Administrative Duties To register new patients who are in the practice area and inform patients of practice facilities. Register patients on the clinical system ensuring all details needed for the registration authority are completed. To check and update patient addresses, telephone numbers and other contact information on the clinical system. To post outgoing letters at the end of each shift To undertake photocopying and faxing as needed, including photocopying patients notes when requested to do so. To phone patients for recall and data collection purposes and correctly record data in patients medical record. Make up registration packs (GMS1 & New Patient Health Check Form) Complete tasks sent via SYSTM1 (or any other clinical system or document management system which may replace these). Complete tasks put on the reception clipboard. Email referrals as requested by clinical team. Fax referrals and prescriptions as requested by clinicians or other administrators. Chase referrals with support of GP Support Administrator 4. Patient Records To assist with tagging of new patients medical records prior to summarisation, requesting old medical records from patient services when they do not arrive in a timely fashion. To assist with the scanning or patient related documents when the workload requires it. 5. Start and End of Day Procedures At the start of the day, make all necessary preparation to receive patients To ensure that the reception area is tidy and ready for use by staff the next day. To tidy the waiting area i.e. collect magazines etc at the end of morning and evening surgery. To update the room allocation board with staff locations for the following day Secure premises at the end of the day, ensure the Practice corridor is totally secured (windows & doors locked/lights out etc), 6. General Tasks To ensure confidentiality is always maintained. Chaperone for the GPs if requested to do so. To help with any other tasks that may require to be done to maintain efficient operation of the practice as requested by the clinical team or practice manager. To attend team meetings when scheduled To contribute to team working within the practice, offering support to, and seeking support from colleagues wherever possible To participate in appraisals and PDP (Personal Development Plan) and team training opportunities To promote equality of opportunity for both staff and patients, reflecting the fact that the practice operates in, and is part of, a diverse community. In certain circumstances it may be necessary to help cover for colleagues who are absent, or provide additional hours or take on additional duties in times of pressure/crisis.