Patient Navigator (Receptionist)
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | Milton Keynes, MK8 1BP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0135-25-0076 |
Summary
The job holder will have to: Greet patients and visitors, advising them of their appointments and checking them in Advise patients on self-check in facilities Receive and make calls as required with the ability to handle heavy phone/patient traffic Divert calls and take messages as appropriate Sort, review and distribute incoming internal mail Process outgoing mail following the procedure Pull, file and photocopy patients paper records Scan and attach patients data to patients electronic records Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information Receiving all incoming deliveries, opening and distributing accordingly Complete the Surgery Administration, including registrations and deductions Therefore, the successful candidate must: desirably have prior experience as patient navigator/medical receptionist be confident using the phone have a good level of IT skills be friendly and welcoming; patient and understanding be able to follow instructions and procedures have good organisation and communication skills work accurately and methodically be able to work with all types of people System used: SystemOne Location: MK8 1EQ and MK14 6JY Whitehouse Surgery is a state-of-the-art, purpose-built Health Centre, open to all Milton Keynes residents. We are located along the V4, between the H3 and H4, with ample parking. Our team offer the highest levels of care, as well as tailoring services to suit patients health and wellbeing needs. Whitehouse Surgery is made up of GPs, Practice Nurses, Health Coaches, Pharmacists, Social Prescribers and Mental Health Workers, with further support from our PCN including First Contact Physiotherapists and Drugs/Alcohol Support in house. Our non-clinician team is made up of our practices Business Manager, Senior Administrator, and Receptionist team, with support from Medical Secretaries and Clinical Coders working in a centralised hub. Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 33 days annual leave (including Bank Holidays) (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity, Maternity Support (Paternity), Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme