Patient Pathway Co-ordinator/Receptionist | Milton Keynes University Hospital NHS Foundation Trust

Posting date:	28 May 2025
Salary:	Not specified
Additional salary information:	£24,625 - £25,674 Per annum pro rata
Hours:	Part time
Closing date:	27 June 2025
Location:	Milton Keynes, MK6 5LD
Company:	Milton Keynes University Hospital NHS Foundation Trust
Job type:	Contract
Job reference:	7242507/430-CC25-112A

Summary

Patient Pathway Administrator / receptionist

Department: Cancer Centre

Band 3

Hours: 30 hours per week, all MKUH roles will be considered for flexible working

We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our cancer centre.

You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.

You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.

This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the Radiotherapy centre in 2024. This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.



Interview date: 19 June 2025

Responsible for entering accurate data onto the patient access system via Consultant proforma’s / instructions, following the patient access policy, in accordance with patient choice.

Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing.

We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.

Opportunities to develop both clinical & managerial skills & for further study.

Act as a point of contact to listen to patients’ queries and concerns and pass then to the appropriate areas.

Ensure that allpatiententries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process

Ensure patients red notes are available for clinics and treatment appointments

We care We communicate We collaborate We contribute

MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
• Free on-site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.



· To be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.

· To contribute to the Trust complying with Clinical Governance and Risk Management.

· To meet and greet visitors to the department.

· Ensure information from the waiting list proforma is entered in to the Care Records System

· Book patients on the Waiting lists in order of clinical priority and chronological order

· Contact the patients via phone as necessary

· Identify when lists are over/ under booked to Macmillan Senior Sister

· Prepare and communicate final lists to all Clinical area

· Monitor and review planned lists.

· Book patients in advance for pre chemo assessment

· Liaise with Haematology Outpatient area and ward 25 admissions, especially with respect to patients with follow up

· Ensure all waiting list movements and information is recorded on to the system in a timely and appropriate manner and communication is maintained with all appropriate areas.

Please refer to the job description for further details.


This advert closes on Monday 9 Jun 2025