Front Office Team Member
| Dyddiad hysbysebu: | 30 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £12.50 per hour plus various benefits |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 30 Gorffennaf 2025 |
| Lleoliad: | CV7 7HR |
| Cwmni: | Forest of Arden Hotel Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7c6fe9409b2d40adb78d |
Crynodeb
Job Summary
To be responsible for the smooth and efficient running of a reception shift.
Candidate Profile
Experience:
- Previous experience within a similar role would be preferred, but not essential.
Skills and Knowledge:
- Strong Communication skills (verbal, listening, writing).
- Innovative.
- Pro-active and reliable.
- Able to work alone and within a team.
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Supplying the highest possible levels of customer care and service, whether in the public eye or the Heart of the House.
- To liaise with Housekeeping as to the daily allocation of rooms.
- Liaise with Supervisors/Management to ensure good control of administration procedures, security of reception and floats.
- Knowledge of hotel rates and special rates, and the Hotel’s facilities.
- To understand the correct reservation procedures and to take any reservations in the absence of the reservation agent.
- To operate the telephone, Opera and Micros.
- To understand the banking and change order procedure.
- To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
- To understand how the Hotel's Health and Safety Policy affects your department and how it links with the rest of the hotel.
- Responsible for all payment transactions on the shift and for reporting any discrepancies.
- All Company Policies on Cash, Key and all controls are adhered to and followed consistently.
Other
- Performs other related tasks as assigned by Management.
- Complies with The Forest of Arden Hotel policies and procedures.
Benefits:
- Perkbox - Variety of retail discounts
- Discounts with Bourne Leisure Group - Warner Leisure and Haven Holiday Parks
- Discount with our sister hotel, Dalmahoy Hotel
- Use of the leisure facilities, including discounted rates for family
- Free meals and hot drinks provided on shift
- Free Shuttle bus service from nearby accessible locations
- Bonus subject to business performance
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.