Front Office Team Member
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.50 per hour plus various benefits |
| Hours: | Part time |
| Closing date: | 30 July 2025 |
| Location: | CV7 7HR |
| Company: | Forest of Arden Hotel Limited |
| Job type: | Permanent |
| Job reference: | 7c6fe9409b2d40adb78d |
Summary
Job Summary
To be responsible for the smooth and efficient running of a reception shift.
Candidate Profile
Experience:
- Previous experience within a similar role would be preferred, but not essential.
Skills and Knowledge:
- Strong Communication skills (verbal, listening, writing).
- Innovative.
- Pro-active and reliable.
- Able to work alone and within a team.
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Supplying the highest possible levels of customer care and service, whether in the public eye or the Heart of the House.
- To liaise with Housekeeping as to the daily allocation of rooms.
- Liaise with Supervisors/Management to ensure good control of administration procedures, security of reception and floats.
- Knowledge of hotel rates and special rates, and the Hotel’s facilities.
- To understand the correct reservation procedures and to take any reservations in the absence of the reservation agent.
- To operate the telephone, Opera and Micros.
- To understand the banking and change order procedure.
- To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
- To understand how the Hotel's Health and Safety Policy affects your department and how it links with the rest of the hotel.
- Responsible for all payment transactions on the shift and for reporting any discrepancies.
- All Company Policies on Cash, Key and all controls are adhered to and followed consistently.
Other
- Performs other related tasks as assigned by Management.
- Complies with The Forest of Arden Hotel policies and procedures.
Benefits:
- Perkbox - Variety of retail discounts
- Discounts with Bourne Leisure Group - Warner Leisure and Haven Holiday Parks
- Discount with our sister hotel, Dalmahoy Hotel
- Use of the leisure facilities, including discounted rates for family
- Free meals and hot drinks provided on shift
- Free Shuttle bus service from nearby accessible locations
- Bonus subject to business performance
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.