SCYPS Business Administration Apprentice
| Dyddiad hysbysebu: | 27 Mehefin 2025 |
|---|---|
| Cyflog: | £17,467.91 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £17467.91 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Gorffennaf 2025 |
| Lleoliad: | Stratford, E15 4PT |
| Cwmni: | NHS Jobs |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | C9363-25-0653 |
Crynodeb
Produce accurate records and documents including, but not limited to, emails, letters, files, payments, reports, proposals and waiting list management. To ensure that all incoming correspondence (both electronic and manual) is dealt with and responded to in an accurate and timely fashion, redirected to appropriate respondents where required, and escalated as needed Drafting and sending outgoing electronic and manual correspondence, including reminding patients of forthcoming appointments and to post other correspondence related to patients, carers, GPs, schools etc To format reports to Microsoft Office Word and other software, as well as other general word processing duties, including general correspondence, appointment letters, clinic outcome letters To receive all incoming calls to the Service and deal with appropriately in a courteous and helpful manner. To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advice and guidance from Team Secretaries or Operational Manager. To take and promptly pass on accurate notes and information, exercising independent judgment and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines. To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally. To manage the diary and appointments system and inform clinicians of their appointment arrivals. To ensure that staff have filled in their diary and updated the appointment system. To co-ordinate and oversee room bookings and report any problems as appropriate. To access patient records and update accordingly type correspondence when required. To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times. To maintain a standard filing system ensuring that the filing of patient notes, correspondence, questionnaires etc are kept up to date in line with record keeping policies. To open, close and archive and file patient files as appropriate in line with recording keeping policies. To book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate. To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets, appointment cards etc available for colleagues and service users. To update patient information on files and on IT database systems ensuring data quality is monitored and any concerns raised. To undertake general office duties including: photocopying, collating and binding of documents, filing, laminating faxing etc as required. To provide administrative support to the service for presentations including setting up of equipment, providing handouts and refreshments as appropriate To ensure that office equipment is maintained and reported for repair as necessary and that the office, reception area and waiting room is kept clean and tidy at all times To receive regular one to one and team supervision from the line manager. To work flexibly in order that essential priority tasks are covered and dealt with, including covering reception when required. To report to the line manager any issues that are of concern relating to health and safety of the building To have excellent verbal, written and communication skills To assist in inducting new staff to reception, filing and administration systems To have the ability to remain calm and sensitive in difficult and stressful situations To provide administration support to community clinics as required.