Front office Receptionist
| Dyddiad hysbysebu: | 27 Mehefin 2025 |
|---|---|
| Cyflog: | £13.00 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | bonuses and pension contributions |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Gorffennaf 2025 |
| Lleoliad: | NW3 5HS |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Summit Hotels Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Front Office Receptionist:
We are now recruiting for an enthusiastic and dynamic Front Office Receptionist to join our exceptional Team at the Holiday Inn Express London-Swiss Cottage for Early & late shifts. The salary for this role is £13.00 per hours plus benefits. This role is a part-time position with a minimum 32 hours per week. Weekend availability is required due to the nature of the industry. Additional hours are available for those who would like to increase their shifts and develop further skills.
You will be working on Reception, performing IT admin duties and some light cleaning jobs so you will need to be computer literate & flexible in nature. This position ensuring the safety and security of our guests, so we need someone capable, reliable and confident in making decisions independently.
In exchange for your following skills:
-To be fully conversant and able to operate the hotel front office systems.
-To follow all the Security, Health and Safety Regulations as laid down by Company Policy.
-To act in accordance with all the Company Fire instructions.
-To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
-Provide a hospitable service to the standards laid down in the standards Training Manual.
-Whenever possible to anticipate guests' needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
-To ensure that all charges are correctly posted to the guests' bills following the standard procedures.
-To be aware of the Hotel availability and that every opportunity to maximise room sales is taken.
-To deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
-To ensure that all messages received for guests are passed on accurately and as quickly as possible following procedures outlined in the standards Training Manual.
-To carry out all Reception duties following procedures as outlined in the Standards Training Manual.
-To ensure the security of any safety deposits, guests property and lost property following security procedures as outlined in the Standards Training Manual.
-To ensure the correct levels of stationery are maintained in Reception.
-To clean thoroughly and set up the meeting room in accordance with requirements and in keeping with the HIE Meet Smart Brand Standards.
-To ensure that the Ground Floor Public Area and Front Entrance are kept clean & tidy at all times and free from any debris.
-To clean & stock the bar in accordance with the SOP to ensure all hygiene and service standards are met.
-To arrive for work at the correct time in the appropriate uniform making sure that it is in immaculate condition.
**QUALIFICATIONS**
-Previous Customer Service experience desirable.
-An accredited level of education in English and Mathematics.
**BENEFITS**
-28 days holidays (Including Public Holidays) per annum.
-Discounted rates in all of our IHG hotels worldwide.
-Bonus scheme in place.
-Training and Development support.
-Opportunity to progress your career while being supported by a strong and well experienced team.
-Paid Birthday day off and service anniversary recognition.
-Team Wellbeing programme.
-Team events during the year.
**IDEAL CANDIDATE**
-Very Caring nature.
-Passionate about providing Great Hospitality.
-Highly motivated and proactive.
-Excellent Active listening skills.
-Ability to work under pressure.
We are now recruiting for an enthusiastic and dynamic Front Office Receptionist to join our exceptional Team at the Holiday Inn Express London-Swiss Cottage for Early & late shifts. The salary for this role is £13.00 per hours plus benefits. This role is a part-time position with a minimum 32 hours per week. Weekend availability is required due to the nature of the industry. Additional hours are available for those who would like to increase their shifts and develop further skills.
You will be working on Reception, performing IT admin duties and some light cleaning jobs so you will need to be computer literate & flexible in nature. This position ensuring the safety and security of our guests, so we need someone capable, reliable and confident in making decisions independently.
In exchange for your following skills:
-To be fully conversant and able to operate the hotel front office systems.
-To follow all the Security, Health and Safety Regulations as laid down by Company Policy.
-To act in accordance with all the Company Fire instructions.
-To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
-Provide a hospitable service to the standards laid down in the standards Training Manual.
-Whenever possible to anticipate guests' needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
-To ensure that all charges are correctly posted to the guests' bills following the standard procedures.
-To be aware of the Hotel availability and that every opportunity to maximise room sales is taken.
-To deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
-To ensure that all messages received for guests are passed on accurately and as quickly as possible following procedures outlined in the standards Training Manual.
-To carry out all Reception duties following procedures as outlined in the Standards Training Manual.
-To ensure the security of any safety deposits, guests property and lost property following security procedures as outlined in the Standards Training Manual.
-To ensure the correct levels of stationery are maintained in Reception.
-To clean thoroughly and set up the meeting room in accordance with requirements and in keeping with the HIE Meet Smart Brand Standards.
-To ensure that the Ground Floor Public Area and Front Entrance are kept clean & tidy at all times and free from any debris.
-To clean & stock the bar in accordance with the SOP to ensure all hygiene and service standards are met.
-To arrive for work at the correct time in the appropriate uniform making sure that it is in immaculate condition.
**QUALIFICATIONS**
-Previous Customer Service experience desirable.
-An accredited level of education in English and Mathematics.
**BENEFITS**
-28 days holidays (Including Public Holidays) per annum.
-Discounted rates in all of our IHG hotels worldwide.
-Bonus scheme in place.
-Training and Development support.
-Opportunity to progress your career while being supported by a strong and well experienced team.
-Paid Birthday day off and service anniversary recognition.
-Team Wellbeing programme.
-Team events during the year.
**IDEAL CANDIDATE**
-Very Caring nature.
-Passionate about providing Great Hospitality.
-Highly motivated and proactive.
-Excellent Active listening skills.
-Ability to work under pressure.