Associate Director – Estates Maintenance, Capital & Compliance
| Dyddiad hysbysebu: | 26 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £82,462 - £93,773 p.a inc HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Gorffennaf 2025 |
| Lleoliad: | London, NW1 3AX |
| Cwmni: | CNWL NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7299624/333-C-QTS-0006 |
Crynodeb
A Vacancy at Central and North West London NHS Foundation Trust.
The post holder is primarily responsible for:
• Oversight andresponsibilityfor thesuccessfulcommissioning and delivery ofEstatesMaintenance,CapitalManagementand Complianceservicesacross theQTSEstates portfolioand commercial projects.
• Co-ordinating the development of both QTS’s andour client’sstrategiesforEstates Maintenance,CapitalManagementand Complianceservices.
• Spearheading the development and management of the quality assurance process acrossEstates Maintenance,CapitalManagementand Complianceservices, incorporating benchmarking standards whererequired.
• Playing a lead role in the identification, bidding, acquisition, integration, management and review of commercial projects and new business opportunities for QTS, relevant to the areas of responsibility.
• Leading on the development of policies for the services within their portfolio;informing and defining QTS’s policies, processes,proceduresand systems.
• Promoting and delivering a continuous service improvement culture within all teams, services and service partnersand informing,creatingand deliveringprogrammes for improvement asrequired.
• Maintaining a good knowledge of all relevant legislation,standards,best practiceand emerging policiesfrom Government departments, industry bodiesand other relevant organisations.
• Actively role-modelling the behaviours that reflect the values of QTS.
The post holder is also responsible for:
• Ensuring appropriate systems, processes, and resources are in place for day-to-day control and to ensure safely operated Estates Maintenance, Capital and Compliance services across the QTS Estates portfolio or commercial projects.
• Providing expert specialist and professional construction, building, engineering and compliance advice to other estates staff, directors and senior management.
• Ensure that the QTS Executive team are well sighted on performance against areas of statutory and mandatory compliance and that key risks are identified, and appropriate action is taken.
• Deputising for the Deputy Director of Operations as and when required, within the fields of Estates Maintenance, Capital and Compliance services. When doing so shall exercise their reasonable judgment to continue to deliver all QTS agreed strategies, policies and procedures, assuming the day-to-day accountability and responsibility as the Deputy Director of Operations (Estates Maintenance and Capital) for the duration of their absence.
• Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.
• Always ensuring confidentiality, only releasing information obtained during employment to those acting in an officialcapacityor within the parameters of QTS’s Policies and Procedures.
Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).
Formally CNWL’s in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.
Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.
Operational
• Direct line management of the Head ofEstates Maintenance,Head ofCapitaland Compliance Manager.
• Liaises with key stakeholders, asappropriate, to supportworks associated with utilities and insurance.
• Strategically reviewing,managingand deliveringa resourcing strategy and operationalcapacityplans to ensure that service level agreementsand operational standards are met.
• Overarching responsibility for ensuring an effective system for performance management and reporting is in place for Estates Management,Capitaland Complianceservices within the QTS Estates portfolio.
• Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICB’s, other Trusts and Local Authorities.
• Oversight and management of relevant Service Level Agreements (SLA’s) andthird-partyagreements and relationships, including quality and financial performance.
• Co-developing individual and teamobjectivesin line with QTS requirements and ensure that theseobjectivesare achieved.
• Ensuring thatthe necessary systems and processes are in placeandoperating,so that the safety of patients, staff andvisitors is protected as far as isreasonably practical.
• Development and management of relevant information systems, such as theComputer-Aided Facilities Management (CAFM) system, to support and ensure consistent and robust performance management and monitoring.
• With theDeputyDirector of Operations, overarching responsibility for ensuring thatEstates Maintenance,Capitaland Complianceservices are carried out in compliance withappropriate legislation, standards,guidanceandbest practiceincluding all Health Technical Memorandums (HTMs)and Health& Safety Executive (HSE) guidance.
• Leading on the use ofperformance relatedhighly complexdata to analyse trends inserviceperformance,highlight potentialissuesand taketimelyremedial action whererequired.
• Ensuringcontribution from across theEstates Maintenance,Capitaland Complianceteams for the re-tendering and contract management offramework agreements (consultant and contractor).
• Overseeingspecification, tenders, procurementand contract management forEstates Maintenance,Capitaland Compliancecontracts.
• Play a leading role in the successful design,co-ordinationand deliveryof sustainability agendasacross theQTSportfolio and commercial projectsas relevant to the role.
• Responsible forcollectingcontributions and contentfromtheEstates Maintenance,Capitaland Complianceteams, for inclusion in strategic documents and reports, or discussion at high-level forums such as the QTS Senior Management Team (SMT), the QTS BoardandCentral &North WestLondon NHS Foundation Trust (CNWL) Executive Board, along with other relevant committees asrequired.
• Responsible for chairing and contributing to meetings,groupsand committees, including at senior level, both internally and externally.This will include relevant safety meetings, for example,those relating to Water, Ventilation and Electrical.
• Perform Authorised Person/ Responsible Person duties for relevant specialist areas whererequired.
• Support and contribute towards national return requirements such as ERIC,PAMand PLACE.
• As required by theDeputyDirector of Operations,actingas the primary point of contact and senior lead in response to any critical/ emergency need by CNWL/ QTS.
• Promotinga customer first approach and deliveringa service that the customer understands, is responsive to their needs,isperformance managed andgood valuefor money in the opinion of that customer.
Financial& Budgets
• Contributing tosettingand responsible for the revenue budget asallocatedby the Deputy Director of Operations and the QTS Finance team.This includesoverarching responsibility and oversight for the Estates Maintenance budget.
• Monitoringspendagainst budget andalerting the Director of Operationsof major changes toCapital spend programmes andforecast figures.
• Engagingin cost improvement programmesif and asrequired, ensuring value for money inCapital spend programmes andthe day-to-day operation of the QTS estates portfolio within given remit.
• Support with the identification,investigationand pursuit of other potential funding sources for Estates at QTS.
• Ensuring robust adherence to Procurement requirements and Standing Financial Instructions (SFIs).
Strategy and Service Development
• Supportingwiththe identification, investigation, pursuit,managementand reviewof other potentialincome sources for Estates Maintenance,Capitaland Complianceservices.
• Developingandmaintaininga culture that engages and involves staff in decisions on how services are delivered and encouragesand deliversa culture of excellent customer service.Providingpatient centred services, recognising the contribution of such service to the overall patient experience.
Governance, Risk andCompliance
• Responsible for developing and applying robust governance procedures to ensure that contracts deliver their contracted benefits which add value to QTS and by extension our clients.
• Responsible,and withassurance from subject matter experts,for ensuringthat allEstates Maintenance,Capitaland Complianceactivity iscompliant tovarious standards such as, but not limited to, the governance and policy standards set out within QTS, QTS’s clients,and other legislative bodies. An example of this is a need to understand Health Technical Memoranda (HTMs).
• Responsible foridentifying,mitigatingand managing risks within the remit ofEstates Maintenance,Capitaland Complianceand for being a key point for escalation.This includes ensuring thatthe relevant teams manage andmaintaintheir areas of QTS risk registers.
• Responsible for ensuring robust, well-rehearsed Business Continuity plans are in place for allEstates Maintenance,Capitaland Complianceservices.
• Responsible for ensuring that CAS and other safety alerts, relevant to Estates Maintenance, Capital and Compliance, are acted upon and managed appropriately.
Stakeholder and Relationship Management
• Fosteringeffective communications and working relationships with key stakeholders internal and external to QTS.Promote,encourageand support cross QTS team collaboration and joint working.
• Usingwell developed communication, negotiation, and influencing skills to engage a range of staff to oversee and direct the delivery of operational duties, always demonstrating QTS values and behaviours.
• Ensuringeffective representation ofEstates Maintenance,Capitaland Complianceserviceswithin QTS and to external groups. Where necessary, attending and providingappropriateassurance,for example, to the Quality & Governance Board, Health & Safety (H&S) Corporate Committee(s),Integrated Care System (ICS)andSustainability & Transformation Partnerships (STPs).
• Ensuring there is a mechanism in place for customer and client feedback to be gathered and responded to across the services in their portfolio.
• Buildingandmaintainingthe reputation of QTS as a highly professional and expert service with effective business partnering arrangements ensuring maximum satisfaction among both internal and external stakeholders.
This advert closes on Thursday 10 Jul 2025
The post holder is primarily responsible for:
• Oversight andresponsibilityfor thesuccessfulcommissioning and delivery ofEstatesMaintenance,CapitalManagementand Complianceservicesacross theQTSEstates portfolioand commercial projects.
• Co-ordinating the development of both QTS’s andour client’sstrategiesforEstates Maintenance,CapitalManagementand Complianceservices.
• Spearheading the development and management of the quality assurance process acrossEstates Maintenance,CapitalManagementand Complianceservices, incorporating benchmarking standards whererequired.
• Playing a lead role in the identification, bidding, acquisition, integration, management and review of commercial projects and new business opportunities for QTS, relevant to the areas of responsibility.
• Leading on the development of policies for the services within their portfolio;informing and defining QTS’s policies, processes,proceduresand systems.
• Promoting and delivering a continuous service improvement culture within all teams, services and service partnersand informing,creatingand deliveringprogrammes for improvement asrequired.
• Maintaining a good knowledge of all relevant legislation,standards,best practiceand emerging policiesfrom Government departments, industry bodiesand other relevant organisations.
• Actively role-modelling the behaviours that reflect the values of QTS.
The post holder is also responsible for:
• Ensuring appropriate systems, processes, and resources are in place for day-to-day control and to ensure safely operated Estates Maintenance, Capital and Compliance services across the QTS Estates portfolio or commercial projects.
• Providing expert specialist and professional construction, building, engineering and compliance advice to other estates staff, directors and senior management.
• Ensure that the QTS Executive team are well sighted on performance against areas of statutory and mandatory compliance and that key risks are identified, and appropriate action is taken.
• Deputising for the Deputy Director of Operations as and when required, within the fields of Estates Maintenance, Capital and Compliance services. When doing so shall exercise their reasonable judgment to continue to deliver all QTS agreed strategies, policies and procedures, assuming the day-to-day accountability and responsibility as the Deputy Director of Operations (Estates Maintenance and Capital) for the duration of their absence.
• Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.
• Always ensuring confidentiality, only releasing information obtained during employment to those acting in an officialcapacityor within the parameters of QTS’s Policies and Procedures.
Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).
Formally CNWL’s in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.
Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.
Operational
• Direct line management of the Head ofEstates Maintenance,Head ofCapitaland Compliance Manager.
• Liaises with key stakeholders, asappropriate, to supportworks associated with utilities and insurance.
• Strategically reviewing,managingand deliveringa resourcing strategy and operationalcapacityplans to ensure that service level agreementsand operational standards are met.
• Overarching responsibility for ensuring an effective system for performance management and reporting is in place for Estates Management,Capitaland Complianceservices within the QTS Estates portfolio.
• Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICB’s, other Trusts and Local Authorities.
• Oversight and management of relevant Service Level Agreements (SLA’s) andthird-partyagreements and relationships, including quality and financial performance.
• Co-developing individual and teamobjectivesin line with QTS requirements and ensure that theseobjectivesare achieved.
• Ensuring thatthe necessary systems and processes are in placeandoperating,so that the safety of patients, staff andvisitors is protected as far as isreasonably practical.
• Development and management of relevant information systems, such as theComputer-Aided Facilities Management (CAFM) system, to support and ensure consistent and robust performance management and monitoring.
• With theDeputyDirector of Operations, overarching responsibility for ensuring thatEstates Maintenance,Capitaland Complianceservices are carried out in compliance withappropriate legislation, standards,guidanceandbest practiceincluding all Health Technical Memorandums (HTMs)and Health& Safety Executive (HSE) guidance.
• Leading on the use ofperformance relatedhighly complexdata to analyse trends inserviceperformance,highlight potentialissuesand taketimelyremedial action whererequired.
• Ensuringcontribution from across theEstates Maintenance,Capitaland Complianceteams for the re-tendering and contract management offramework agreements (consultant and contractor).
• Overseeingspecification, tenders, procurementand contract management forEstates Maintenance,Capitaland Compliancecontracts.
• Play a leading role in the successful design,co-ordinationand deliveryof sustainability agendasacross theQTSportfolio and commercial projectsas relevant to the role.
• Responsible forcollectingcontributions and contentfromtheEstates Maintenance,Capitaland Complianceteams, for inclusion in strategic documents and reports, or discussion at high-level forums such as the QTS Senior Management Team (SMT), the QTS BoardandCentral &North WestLondon NHS Foundation Trust (CNWL) Executive Board, along with other relevant committees asrequired.
• Responsible for chairing and contributing to meetings,groupsand committees, including at senior level, both internally and externally.This will include relevant safety meetings, for example,those relating to Water, Ventilation and Electrical.
• Perform Authorised Person/ Responsible Person duties for relevant specialist areas whererequired.
• Support and contribute towards national return requirements such as ERIC,PAMand PLACE.
• As required by theDeputyDirector of Operations,actingas the primary point of contact and senior lead in response to any critical/ emergency need by CNWL/ QTS.
• Promotinga customer first approach and deliveringa service that the customer understands, is responsive to their needs,isperformance managed andgood valuefor money in the opinion of that customer.
Financial& Budgets
• Contributing tosettingand responsible for the revenue budget asallocatedby the Deputy Director of Operations and the QTS Finance team.This includesoverarching responsibility and oversight for the Estates Maintenance budget.
• Monitoringspendagainst budget andalerting the Director of Operationsof major changes toCapital spend programmes andforecast figures.
• Engagingin cost improvement programmesif and asrequired, ensuring value for money inCapital spend programmes andthe day-to-day operation of the QTS estates portfolio within given remit.
• Support with the identification,investigationand pursuit of other potential funding sources for Estates at QTS.
• Ensuring robust adherence to Procurement requirements and Standing Financial Instructions (SFIs).
Strategy and Service Development
• Supportingwiththe identification, investigation, pursuit,managementand reviewof other potentialincome sources for Estates Maintenance,Capitaland Complianceservices.
• Developingandmaintaininga culture that engages and involves staff in decisions on how services are delivered and encouragesand deliversa culture of excellent customer service.Providingpatient centred services, recognising the contribution of such service to the overall patient experience.
Governance, Risk andCompliance
• Responsible for developing and applying robust governance procedures to ensure that contracts deliver their contracted benefits which add value to QTS and by extension our clients.
• Responsible,and withassurance from subject matter experts,for ensuringthat allEstates Maintenance,Capitaland Complianceactivity iscompliant tovarious standards such as, but not limited to, the governance and policy standards set out within QTS, QTS’s clients,and other legislative bodies. An example of this is a need to understand Health Technical Memoranda (HTMs).
• Responsible foridentifying,mitigatingand managing risks within the remit ofEstates Maintenance,Capitaland Complianceand for being a key point for escalation.This includes ensuring thatthe relevant teams manage andmaintaintheir areas of QTS risk registers.
• Responsible for ensuring robust, well-rehearsed Business Continuity plans are in place for allEstates Maintenance,Capitaland Complianceservices.
• Responsible for ensuring that CAS and other safety alerts, relevant to Estates Maintenance, Capital and Compliance, are acted upon and managed appropriately.
Stakeholder and Relationship Management
• Fosteringeffective communications and working relationships with key stakeholders internal and external to QTS.Promote,encourageand support cross QTS team collaboration and joint working.
• Usingwell developed communication, negotiation, and influencing skills to engage a range of staff to oversee and direct the delivery of operational duties, always demonstrating QTS values and behaviours.
• Ensuringeffective representation ofEstates Maintenance,Capitaland Complianceserviceswithin QTS and to external groups. Where necessary, attending and providingappropriateassurance,for example, to the Quality & Governance Board, Health & Safety (H&S) Corporate Committee(s),Integrated Care System (ICS)andSustainability & Transformation Partnerships (STPs).
• Ensuring there is a mechanism in place for customer and client feedback to be gathered and responded to across the services in their portfolio.
• Buildingandmaintainingthe reputation of QTS as a highly professional and expert service with effective business partnering arrangements ensuring maximum satisfaction among both internal and external stakeholders.
This advert closes on Thursday 10 Jul 2025
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