Community - Based Energy Adviser (Gloucester or South Gloucestershire)
| Dyddiad hysbysebu: | 26 Mehefin 2025 |
|---|---|
| Cyflog: | £26,429.88 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Gorffennaf 2025 |
| Lleoliad: | Gloucestershire or South Gloucestershire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Severn Wye Energy Agency LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Help people stay warm and well. Become a Community-based Energy Adviser.
Full or part time · Based in Gloucestershire or South Gloucestershire ·
Severn Wye is looking for caring, confident individuals to support people experiencing fuel poverty and help them take control of their energy use.
These essential, community-facing roles will put you at the heart of our work—visiting people in their homes, providing telephone advice, and engaging with residents at local events. You’ll offer compassionate, practical support to households struggling with energy bills and barriers to services, helping them reduce energy use, access grants and navigate a complex system.
You’ll be a trusted ally in people’s lives, bringing patience, warmth and energy knowledge to individuals and families who are often facing multiple challenges. Some days will be demanding, but the work is highly rewarding and meaningful. You’ll be making a real, measurable difference to people’s lives.
Why work with us?
At Severn Wye, you’ll join a team that’s supportive, purpose-driven and welcoming. Our people love what they do and care deeply about their communities.
We offer:
Flexible and hybrid working to support your work/life balance
A friendly team with a wide range of experiences and backgrounds
Full training, including City & Guilds Level 3 in Energy Awareness
24 days’ holiday (rising to 29), plus bank holidays
7% employer pension contributions (when you contribute 5%)
Group life assurance and a generous employee discount scheme
Regular social events and a workplace culture built on care and respect
We are open to part-time working (minimum 22.5 hours/week) and can offer flexibility across 3–5 days. Please include your preferred working pattern in your application or email jacquih@severnwye.org.uk to discuss.
JOB DESCRIPTION
Job title: Community-based Energy Adviser
Salary: £26,429.88 FTE
Contract: Full time preferred (min 22.5 hrs/week)
Location: Gloucestershire or South Gloucestershire (home-based with local travel)
Reporting to: Senior Community-based Energy Adviser
Closing date: 13 July 2025
What you’ll do:
Provide non-judgemental, tailored advice and advocacy for those facing fuel poverty or energy-related hardship
Support clients by resolving billing errors, arranging pre-payment plans (non-financial), and accessing schemes or grants
Deliver energy advice during home visits and over the phone
Attend community events and run stalls to promote support services
Develop strong working relationships with local partners and refer clients where appropriate
Record outcomes in our CRM system and track progress against targets
Write up case studies and suggest service improvements
Occasionally travel beyond your usual patch to support new team members
What we’re looking for:
Essential:
Excellent customer care – inclusive, sensitive, and professional
Flexible and intuitive problem-solver – able to work calmly and thoughtfully under pressure
Experience in community projects, partnership working or client support
Organised and self-motivated – confident managing your own caseload
Competent IT skills (Word, Excel, Outlook, CRM systems)
Ability to travel locally where public transport may be limited
Willingness to undergo an Enhanced DBS check (we’ll cover the cost)
Desirable:
Based in or near Gloucestershire or South Gloucestershire
Knowledge of energy efficiency or housing issues
Experience supporting vulnerable individuals to build confidence and skills
Local knowledge of community support networks and referral pathways
Clear communicator – able to explain complex issues simply and supportively
A positive, can-do attitude with a team spirit
About Severn Wye
Severn Wye Energy Agency is a charity working across Wales and England for a stable climate and energy for all.
We support people to live healthier, more affordable lives by using energy efficiently. We help businesses reduce carbon and assist communities in meeting future energy challenges. We also pilot new low-carbon technologies and support national and local government to deliver energy and climate policies.
See the full Job description at : severnwye.org.uk
How to apply
Visit severnwye.org.uk/jobs/apply to complete your application.
Please include a short note about your preferred location and working pattern.
We also invite you to complete the optional Equality, Diversity and Inclusion survey at the end of the form.
Equality Statement
We are committed to improving the diversity of our team. We guarantee an interview to candidates from ethnic minority, LGBTQ+ or disabled communities who meet the essential criteria, recognising these groups are under-represented at Severn Wye and in the sustainability sector more broadly. However, all appointments are made on merit.
Full or part time · Based in Gloucestershire or South Gloucestershire ·
Severn Wye is looking for caring, confident individuals to support people experiencing fuel poverty and help them take control of their energy use.
These essential, community-facing roles will put you at the heart of our work—visiting people in their homes, providing telephone advice, and engaging with residents at local events. You’ll offer compassionate, practical support to households struggling with energy bills and barriers to services, helping them reduce energy use, access grants and navigate a complex system.
You’ll be a trusted ally in people’s lives, bringing patience, warmth and energy knowledge to individuals and families who are often facing multiple challenges. Some days will be demanding, but the work is highly rewarding and meaningful. You’ll be making a real, measurable difference to people’s lives.
Why work with us?
At Severn Wye, you’ll join a team that’s supportive, purpose-driven and welcoming. Our people love what they do and care deeply about their communities.
We offer:
Flexible and hybrid working to support your work/life balance
A friendly team with a wide range of experiences and backgrounds
Full training, including City & Guilds Level 3 in Energy Awareness
24 days’ holiday (rising to 29), plus bank holidays
7% employer pension contributions (when you contribute 5%)
Group life assurance and a generous employee discount scheme
Regular social events and a workplace culture built on care and respect
We are open to part-time working (minimum 22.5 hours/week) and can offer flexibility across 3–5 days. Please include your preferred working pattern in your application or email jacquih@severnwye.org.uk to discuss.
JOB DESCRIPTION
Job title: Community-based Energy Adviser
Salary: £26,429.88 FTE
Contract: Full time preferred (min 22.5 hrs/week)
Location: Gloucestershire or South Gloucestershire (home-based with local travel)
Reporting to: Senior Community-based Energy Adviser
Closing date: 13 July 2025
What you’ll do:
Provide non-judgemental, tailored advice and advocacy for those facing fuel poverty or energy-related hardship
Support clients by resolving billing errors, arranging pre-payment plans (non-financial), and accessing schemes or grants
Deliver energy advice during home visits and over the phone
Attend community events and run stalls to promote support services
Develop strong working relationships with local partners and refer clients where appropriate
Record outcomes in our CRM system and track progress against targets
Write up case studies and suggest service improvements
Occasionally travel beyond your usual patch to support new team members
What we’re looking for:
Essential:
Excellent customer care – inclusive, sensitive, and professional
Flexible and intuitive problem-solver – able to work calmly and thoughtfully under pressure
Experience in community projects, partnership working or client support
Organised and self-motivated – confident managing your own caseload
Competent IT skills (Word, Excel, Outlook, CRM systems)
Ability to travel locally where public transport may be limited
Willingness to undergo an Enhanced DBS check (we’ll cover the cost)
Desirable:
Based in or near Gloucestershire or South Gloucestershire
Knowledge of energy efficiency or housing issues
Experience supporting vulnerable individuals to build confidence and skills
Local knowledge of community support networks and referral pathways
Clear communicator – able to explain complex issues simply and supportively
A positive, can-do attitude with a team spirit
About Severn Wye
Severn Wye Energy Agency is a charity working across Wales and England for a stable climate and energy for all.
We support people to live healthier, more affordable lives by using energy efficiently. We help businesses reduce carbon and assist communities in meeting future energy challenges. We also pilot new low-carbon technologies and support national and local government to deliver energy and climate policies.
See the full Job description at : severnwye.org.uk
How to apply
Visit severnwye.org.uk/jobs/apply to complete your application.
Please include a short note about your preferred location and working pattern.
We also invite you to complete the optional Equality, Diversity and Inclusion survey at the end of the form.
Equality Statement
We are committed to improving the diversity of our team. We guarantee an interview to candidates from ethnic minority, LGBTQ+ or disabled communities who meet the essential criteria, recognising these groups are under-represented at Severn Wye and in the sustainability sector more broadly. However, all appointments are made on merit.