Lead Service Manager
| Dyddiad hysbysebu: | 26 Mehefin 2025 |
|---|---|
| Cyflog: | £60,300 i £70,730 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | National pay locations: Bristol £60,300 - £66,300 London pay locations: London £64,300- £70,730 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Gorffennaf 2025 |
| Lleoliad: | London |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 412847/2 |
Crynodeb
The Public Safety Group’s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services. We work with our partners in other government departments, local government and the voluntary sector to develop and implement policy, provide funding, and deliver legislation.
As a Lead Service Manager, you will be a key decision maker and liaise with the most senior internal and third party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology. Furthermore, you will deliver ministerial commitments for the benefit of the public.
As a Lead Service Manager responsible for partner/supplier performance, you will have a strong background and extensive experience in IT Service Management. You will enjoy working in a fast-paced environment and use your expertise to direct, advise and support your team to deliver high-quality services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations.
You will interface with Service Architecture, Tooling & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are accountable for. You will also engage with wider teams and stakeholders to manage opportunities, risks and escalations, ensuring the quality of the service being delivered meets the business needs.
You will also be expected to carry out the following day to day activities:
- Demonstrating leadership qualities by mentoring and line managing members of the Service Management team, supporting them to perform to their full potential and driving succession planning.
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
- Working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
- Building effective partnerships across the technology organisation to share best practice.
- Ensuring that all suppliers carry out processes to ITIL standards and industry best practice.
- Representing customers in Service Readiness reviews and assessments.
- Promoting a culture of customer satisfaction.
- Participating, contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Key Responsibilities
- Work in collaboration with the Lead Service Manager responsible for Partner/Supplier Process to deliver high levels of service to the Emergency services users.
- Lead a small team of Senior Service Managers and support their role in assuring supplier performance.
- Ensure that the Service Recipients receive the highest level of service from the managed partners/suppliers through performance management activities.
- Support the identification of appropriate internal and external partners/suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
- Engage with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
- Accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
- Make decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
- Acting as the main escalation point for the wider Service Management team, invoking the ESMCP risk escalation process when required and engaging relevant stakeholders in resolution activities.
- Identifying, managing and escalating service risks appropriately.
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd