Housing Management & Coordination Lead Officer
| Dyddiad hysbysebu: | 26 Mehefin 2025 |
|---|---|
| Cyflog: | £21.93 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Gorffennaf 2025 |
| Lleoliad: | Rugby, Warwickshire, CV21 2RR |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Rugby RQ1545384 |
Crynodeb
What's involved with this role:
Job Title: Housing Management & Coordination Lead Officer
Ref: Rugby RQ1545384
Pay rate: £21.93 per hour PAYE
A Standard DBS is required for this role.
Hybrid working.
The role:
You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions.
The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration.
You'll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client.
Additionally, you'll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis.
Key responsibilities:
Manage and support Housing Officers to deliver high-quality housing management services across general needs and independent living schemes, including oversight of case recording and service performance
Represent the Council in legal proceedings, oversee tenancy enforcement, manage high-risk antisocial behaviour cases, and ensure appropriate legal action is taken where necessary
Conduct final tenancy reviews, promote tenant participation, and provide comprehensive advice through various channels with a strong focus on customer care and sustainment
Coordinate with internal teams and external partners to deliver joined-up housing services, organise case conferences, and develop multi-agency support packages for tenants
Respond to complaints, investigate breaches of tenancy, and supervise staff in handling housing management requests such as mutual exchanges or successions
Install and monitor noise recording equipment, ensure accurate case documentation, prepare detailed reports, and contribute to service improvements through performance data analysis
What the client is looking for:
Experience of leading and supervising a team
Knowledge of housing legislation and legal compliance
Experience of dealing with tenants, tenancy enforcement and handling complex cases
Complaint handling and resolution skills
Accurate documentation, record keeping and report writing skills
Problem-solving and decision-making skills
Excellent customer service skills
Multi-agency collaboration and partnership working experience
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Rugby RQ1545384
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.