SARC Administrator
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | £26,530.00 i £29,114.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26530.00 - £29114.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Gorffennaf 2025 |
| Lleoliad: | Gloucester, GL1 3NN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9327-25-0592 |
Crynodeb
Answer incoming calls in a professional manner and direct telephone queries; liaising with both internal and external agencies. Acknowledge and respond to queries, from clients and professionals; via telephone, text, email and in person. Ensure all enquires are responded to professionally, and relayed accurately, in a timely manner to relevant persons. To demonstrate excellent customer care by listening and being empathic when communicating complex and sensitive information. Anticipate barriers to communicating sensitive information at traumatic times; particularly with vulnerable individuals. Check the SARC inbox daily for new emails and referrals. Action and respond accordingly. Support the Team to complete onward support referrals; including counselling and ISVA. Contact clients and professionals, to provide appointment and referral updates. Update SARCs Case Management System; with case notes and documents. Circulate weekly and monthly Team rotas. Review staff Timesheets and add staff enhancements to the Trusts E-Rostering system (Health Roster). Update system with any changes to the staff rota. Inform staff of any changes. Accurately input data onto excel spreadsheets and written records. Ensure the collection and submission of all data required by local, regional and national performance management frameworks by the target deadlines and as required by direct line management. Responsible for infection control audits and fire/health and safety audits. To maintain accurate record keeping/ documentation and to maintain confidential client notes as per protocols and information governance. To arrange meetings and manage staff diaries. Prepare meeting minutes promptly and efficiently. Maintain the agreed record-keeping system for meeting minutes, ensuring they are properly filed and easily accessible. Participate in the opening, sorting and distribution of post. To update and maintain an effective and up to date filing system. This will include archiving and monitoring systems, such as equipment logs, service records and site information. Ordering and maintaining equipment, consumables, office supplies and stationery.