Security Depty Supervisor

Posting date:	25 June 2025
Hours:	Full time
Closing date:	22 July 2025
Location:	SE1 9SG
Company:	Mitie
Job type:	Permanent
Job reference:	77960

Summary

The View from The Shard Deputy Supervisor Roles & Responsibilities



Location: The View from The Shard Reporting to: Supervsor and Operations Manager Primary Authority: Ensuring the best possible service is provided to Clients and Visitors alike and that standards and procedures are thoroughly reviewed with improvements implemented wherever possible. The deputy Supervisor is responsible for providing assistance to the TVFTS Supervisor, Duty Manager and Operations Manager in controlling the day to day-operational requirements of the contract in line with customer and contractual expectations.

Ensung that all contracted hours are covered and any additional ad hoc requests



The deputy Supervisor acts as the secondary management contact for all security personnel. Ensuring service delivery and a prompt response to all incidents





KEY RESPONSIBILITIES:

-HSE - Ensure all legislative and Mitie operational procedures and standards are implemented

-Build & maintain relationships with The View from The Shard Management & Employees

-Support with staff inductions

-Support with Training & development

-To assist the Supervisor in the day to day operation of all shift staff reporting to them

-Ensure that all incidents are managed and responded to in line with Company & Client policies & procedures

-Support Return to Work interviews and the related administration

-Any other duty as required

KEY SKILLS:

Essential

-Client relationship management and interpersonal skills

-People management, coaching and mentoring skills

-Quality focussed

-Flexible approach

Desirable

-Competent IT skills

KEY ATTRIBUTES:

-Enthusiastic, motivational, someone who strives for excellence

-A leader, someone who takes the initiative and strives for results

-Professional and positive approach

-Have a flexible approach with a “can do” attitude