Senior Operations Manager (Quality and Performance) X3
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | FES Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | FFM0828 |
Crynodeb
Main Purpose: To enhance the standards of stations across the GTSR network with particular attention to the MSS scores. Help raise the awareness around maintaining higher cleaning standards and general look of stations. Deliver additional training to enhance team abilities
Duties: • Delivering soft service/grounds maintenance tasks and finding solutions for clients including ways of raising MSS scores
• Cleaning stations, and internal and external high-level areas, to a high Standard when required.
• High-level cleaning of waiting shelters and glazing using access/specialist equipment where Soft Services team are unable to reach.
• Assisting the Soft Services team with difficult tasks requiring Ladders and towers.
• Liaising with Hard Services team to support areas within MSS scoring matrix
• Carry out cleaning/minor maintenance to benches and waiting shelters/rooms using company-approved product supplies only.
• Work on the site-specific RAMs for the contract and as detailed within safety briefings. Work as part of the team to deliver the highest Station standards for the client.
• Maintain high customer service standards, working alongside the client and teams.
• Provide training and support to Soft Services team to ensure full awareness of MSS.
• Suitable Presentation and PPE (Personal Protective Equipment) to be consistently maintained whilst on site.
• The above is not an exhaustive list of duties & responsibilities and you will be expected to carry out on behalf of the company any reasonable request within your skills base and experience.
Skills & Knowledge • Experience in vegetation removal
• A proactive attitude
• Excellent communication skills, including written word and verbal
• Machine Training/handyperson equipment.
• Rail Awareness
• Cleaning Experience (attention to details)
• Driving License
• PTS or equivalent
• DBS
• IPAF(Not essential)
• PASMA
Person Specification Customer-focused, Flexibility night and day shifts, Trustworthy, Reliable and Punctual.
Attributes Essential
Good English
Ability to work as part of a team and as an individual.
DBS
Desirable
Willing to do total PTS / undergo Medical and a People person.
Duties: • Delivering soft service/grounds maintenance tasks and finding solutions for clients including ways of raising MSS scores
• Cleaning stations, and internal and external high-level areas, to a high Standard when required.
• High-level cleaning of waiting shelters and glazing using access/specialist equipment where Soft Services team are unable to reach.
• Assisting the Soft Services team with difficult tasks requiring Ladders and towers.
• Liaising with Hard Services team to support areas within MSS scoring matrix
• Carry out cleaning/minor maintenance to benches and waiting shelters/rooms using company-approved product supplies only.
• Work on the site-specific RAMs for the contract and as detailed within safety briefings. Work as part of the team to deliver the highest Station standards for the client.
• Maintain high customer service standards, working alongside the client and teams.
• Provide training and support to Soft Services team to ensure full awareness of MSS.
• Suitable Presentation and PPE (Personal Protective Equipment) to be consistently maintained whilst on site.
• The above is not an exhaustive list of duties & responsibilities and you will be expected to carry out on behalf of the company any reasonable request within your skills base and experience.
Skills & Knowledge • Experience in vegetation removal
• A proactive attitude
• Excellent communication skills, including written word and verbal
• Machine Training/handyperson equipment.
• Rail Awareness
• Cleaning Experience (attention to details)
• Driving License
• PTS or equivalent
• DBS
• IPAF(Not essential)
• PASMA
Person Specification Customer-focused, Flexibility night and day shifts, Trustworthy, Reliable and Punctual.
Attributes Essential
Good English
Ability to work as part of a team and as an individual.
DBS
Desirable
Willing to do total PTS / undergo Medical and a People person.