Support Officer
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Cyflog: | £28,680 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Gorffennaf 2025 |
| Lleoliad: | LE12 5RB |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Animal & Plant Health Agency |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | CR1048 |
Crynodeb
The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 3,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy.
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions. We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
You will provide administrative support for delivery of products and services to laboratories worldwide. You will work both independently and as part of a team, to perform a wide range of administrative and customer service duties. You will be a contact point for all incoming enquires and work to improve productivity, efficiency and work processes.
This role is fixed-term, until 30th April 2026.
Job details:
You will be using your excellent administration skills to provide support and operational expertise to science colleagues, Admin Team, Admin Team Lead (ATL), Business Manager and Head of Department. Proactively managing purchasing, financial and administrative requests and queries. This will include:
• Supporting staff and customers by providing administrative and scientific services
• Receiving and facilitating replies for email and telephone enquiries (most are relevant to customer contracts and shipping administration)
• Preparation of paperwork for shipping biological materials e.g. customs proformas and export/import documents.
• Assisting with the preparation, labelling, packaging and distribution of Proficiency Testing samples.
• Keeping up to date and accurate records
• Monitor and maintain reports and spreadsheets to show customer activity e.g. details of new business, business retention, figures for re-ordering, etc.
Whilst ensuring you work in accordance with health, safety and wellbeing procedures and adhering to Standard Operating Procedures and the relevant ISO standard.
Benefits:
In return for your dedication and hard work, we will support your ongoing personal development through appropriate training as inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave, a generous employer contributory pension (Animal and Plant Health Agency contributes £8,308 (28.97%) towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.), staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme, reward vouchers and in-year bonuses. We also offer additional days off if accrued extra hours (flexi-time –if accumulated), three paid volunteering day per year.
How to Apply:
To request an expression of interest application form and further details, please send an email to Jenna.Haynes@apha.gov.uk quoting CR1048.
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions. We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
You will provide administrative support for delivery of products and services to laboratories worldwide. You will work both independently and as part of a team, to perform a wide range of administrative and customer service duties. You will be a contact point for all incoming enquires and work to improve productivity, efficiency and work processes.
This role is fixed-term, until 30th April 2026.
Job details:
You will be using your excellent administration skills to provide support and operational expertise to science colleagues, Admin Team, Admin Team Lead (ATL), Business Manager and Head of Department. Proactively managing purchasing, financial and administrative requests and queries. This will include:
• Supporting staff and customers by providing administrative and scientific services
• Receiving and facilitating replies for email and telephone enquiries (most are relevant to customer contracts and shipping administration)
• Preparation of paperwork for shipping biological materials e.g. customs proformas and export/import documents.
• Assisting with the preparation, labelling, packaging and distribution of Proficiency Testing samples.
• Keeping up to date and accurate records
• Monitor and maintain reports and spreadsheets to show customer activity e.g. details of new business, business retention, figures for re-ordering, etc.
Whilst ensuring you work in accordance with health, safety and wellbeing procedures and adhering to Standard Operating Procedures and the relevant ISO standard.
Benefits:
In return for your dedication and hard work, we will support your ongoing personal development through appropriate training as inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave, a generous employer contributory pension (Animal and Plant Health Agency contributes £8,308 (28.97%) towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.), staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme, reward vouchers and in-year bonuses. We also offer additional days off if accrued extra hours (flexi-time –if accumulated), three paid volunteering day per year.
How to Apply:
To request an expression of interest application form and further details, please send an email to Jenna.Haynes@apha.gov.uk quoting CR1048.