Hospitality Manager
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Cyflog: | £37,213.80 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Mehefin 2025 |
| Lleoliad: | Newcastle Theatre Royal, 100 Grey Street |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Newcastle Theatre Royal Trust Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Hospitality Manager
Responsible for: Duty Manager(s), Supervisors & the wider Hospitality team
Newcastle Theatre Royal Trust is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East.
At Theatre Royal we’re a bold, creative, and collaborative team, driven by ambition and a passion for powerful storytelling. We value openness, inclusivity, and empathy, and we’re always looking ahead, embracing new ideas and delivering with purpose. If you’re ready to be part of something extraordinary, we’d love to hear from you!
Our Values: Ambitious, Inclusive, Collaborative, Creative, Progressive
Purpose of the post
To implement the commercial operations strategy across all hospitality operations including theatre bars, café bar, retail, concession partnerships, kiosks and meetings and events activity, driving sales to achieve commercial targets and embed a commercially minded culture establishing the Theatre Royal within the competitive city center hospitality landscape.
Key collaborators
This role reports to the Head of Hospitality and has direct responsibility for the Hospitality Team. They will work closely with all departments and across all levels of the organization.
Responsibilities overview
Commercial Operations
Contribute to the commercial strategy across all hospitality operations for a broad customer base, including theatre bars, café bar, retail, concession partnerships, kiosks and meetings and events activity assuring continuous review and feedback to the Head of Hospitality.
Lead on development of the merchandise offer, liaising with suppliers and implementing internal procedures for stock control, sales and reconciliation § Understand commercial sales budgets and targets, continuously driving sales to achieve organisational financial resilience.
Maintain an up to date knowledge of commercial operations sector trends both locally and nationally.
Help develop and train commercial operations systems and software, assuring functionality is optimised across all touch point including but not limited to EPOS systems.
Ensure the effective management of all hospitality and event spaces and associated resources, to maximise revenue generation and support cross departmental strategic objectives.
Support the delivery of a programme of commercial, corporate, community and creative events within all hospitality and event spaces.
Review and interpret sales and stock performance data to inform continuous improvement and maximise revenue.
Ensure the highest standards of Food Safety Management are embedded across all commercial operations, maintaining up to date knowledge of current Food Standards and legislative requirements.
Deliver a comprehensive training programme encompassing service standards, food safety and licensable activities.
Line manage the Hospitality and Events team, contributing to their development in achieving a high performance standard.
General operations
Undertake responsibilities as a member of the Health and Safety Officers. § Undertake responsibilities as a First Aider and member of the Emergency Response Team. § Undertaking such other relevant duties as may be requested from time to time.
Duties as a member of the Theatre Royal team
Ensuring that the working environment and practices conform to the Trust’s Food Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation
To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with the Trust in achieving and maintaining Health and Safety requirements.
Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.
To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.
To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.
To have an understanding of our Creative Programme, which comprises work on stage and our Creative Engagement programme, collaborating with colleagues to ensure the highest quality support and customer service is delivered across the programme as a whole.
Responsible for: Duty Manager(s), Supervisors & the wider Hospitality team
Newcastle Theatre Royal Trust is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East.
At Theatre Royal we’re a bold, creative, and collaborative team, driven by ambition and a passion for powerful storytelling. We value openness, inclusivity, and empathy, and we’re always looking ahead, embracing new ideas and delivering with purpose. If you’re ready to be part of something extraordinary, we’d love to hear from you!
Our Values: Ambitious, Inclusive, Collaborative, Creative, Progressive
Purpose of the post
To implement the commercial operations strategy across all hospitality operations including theatre bars, café bar, retail, concession partnerships, kiosks and meetings and events activity, driving sales to achieve commercial targets and embed a commercially minded culture establishing the Theatre Royal within the competitive city center hospitality landscape.
Key collaborators
This role reports to the Head of Hospitality and has direct responsibility for the Hospitality Team. They will work closely with all departments and across all levels of the organization.
Responsibilities overview
Commercial Operations
Contribute to the commercial strategy across all hospitality operations for a broad customer base, including theatre bars, café bar, retail, concession partnerships, kiosks and meetings and events activity assuring continuous review and feedback to the Head of Hospitality.
Lead on development of the merchandise offer, liaising with suppliers and implementing internal procedures for stock control, sales and reconciliation § Understand commercial sales budgets and targets, continuously driving sales to achieve organisational financial resilience.
Maintain an up to date knowledge of commercial operations sector trends both locally and nationally.
Help develop and train commercial operations systems and software, assuring functionality is optimised across all touch point including but not limited to EPOS systems.
Ensure the effective management of all hospitality and event spaces and associated resources, to maximise revenue generation and support cross departmental strategic objectives.
Support the delivery of a programme of commercial, corporate, community and creative events within all hospitality and event spaces.
Review and interpret sales and stock performance data to inform continuous improvement and maximise revenue.
Ensure the highest standards of Food Safety Management are embedded across all commercial operations, maintaining up to date knowledge of current Food Standards and legislative requirements.
Deliver a comprehensive training programme encompassing service standards, food safety and licensable activities.
Line manage the Hospitality and Events team, contributing to their development in achieving a high performance standard.
General operations
Undertake responsibilities as a member of the Health and Safety Officers. § Undertake responsibilities as a First Aider and member of the Emergency Response Team. § Undertaking such other relevant duties as may be requested from time to time.
Duties as a member of the Theatre Royal team
Ensuring that the working environment and practices conform to the Trust’s Food Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation
To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with the Trust in achieving and maintaining Health and Safety requirements.
Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.
To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.
To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.
To have an understanding of our Creative Programme, which comprises work on stage and our Creative Engagement programme, collaborating with colleagues to ensure the highest quality support and customer service is delivered across the programme as a whole.