Operational Delivery Team Leader
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Cyflog: | £37,497 i £43,646 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The salary range is £42,958 - £43,646 (Inner London) and £37,497 - £38,373 (National) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Gorffennaf 2025 |
| Lleoliad: | Dundee |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 411233/3 |
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We welcome applications from candidates who are energetic, and enthusiastic, and are able to demonstrate inspirational leadership to motivate people to achieve remarkable results and exceptional customer service. You will help drive performance and deliver an efficient service in order to support the delivery of our services and future modernisation agenda.
DWP is looking to fill 8 Operational Team Leader roles in Decision Making across various locations.
The roles available will be based in Basildon, Birmingham, Dundee, Ilford, Nottingham, Plymouth & Wrexham.
You will be asked for your preferences for up to 3 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post
Hybrid working will not commence until any training and consolidation period has been successfully completed.
Please refer to the candidate pack for further information.
Successful candidates can expect to be involved in a range of the following:
Lead by example, providing inspiration, direction and support to colleagues by translating our DWP vision, values and priorities into improved outcomes delivered in collaboration with, and beyond your immediate team.
Drive improved customer service and efficiency outcomes by planning, implementing and evaluating changes, involving your own team and wider stakeholders and colleagues.
Showing innovation and creativity to lead activities that support efficiencies and improvements to service delivery.
Lead a team ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, and apply policies and procedures (including diversity, attendance and discipline).
Create an environment that empowers others to do the right thing for customers, being responsible for delivering excellent service to achieve quality outcomes.
Operate as part of a team focused on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever-changing organisational structure to drive efficiencies and keep costs down.
Build individual and team capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills, promoting and making full use of professional learning products available.
Being accountable for managing workloads, attendance and conducting regular one to ones, face to face performance reviews, confidently addressing risks to performance achievements, driving forward continuous improvement in an inclusive and engaging environment. Confidently handle challenging conversations.
Through your behaviour and ways of working develop an environment of inclusivity and trust where people can be their very best. Creating an environment where everyone feels they belong, that their contribution matters and that they can reach their full potential.
Ensure all Health and Safety and security matters are dealt with promptly and sensitively, in line with DWP policies and procedures.
This list is not exhaustive.
All prospective applicants should fully consider the candidate pack before applying.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd