Team Leader - Fixed Term
| Dyddiad hysbysebu: | 13 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mehefin 2025 |
| Lleoliad: | Dundee, Angus, DD2 3TN |
| Cwmni: | Tesco |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | tesco/TP/2308519/943304 |
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About the role
An opportunity has arisen for multiple fixed term (12 months) Team Leaders at our Dundee Customer Engagement Centre. There are various full time and part time positions working over business hours including weekend working:
- 14:45 – 23:00, 1 in 3 Saturdays off (Saturday shift 15:00 – 23:00) X 3
- 07:00 – 15:15 1 in 3 Saturdays off (Saturday shift 07:00 – 15:00)
Reporting to an Operations Manager, you will be responsible for leading and motivating your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team.
You will be responsible for
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day.
- Delivering our key metrics and performance measures
- Collaborating with teams to ensure colleagues have the information they need to serve their customers.
- Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
- Ensuring standard operating procedures are current and adhered to by my team
- Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations
- Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations
- Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process
- Regularly meeting with my direct reports on a 1 to1 basis and providing feedback
- Creating an inclusive culture for all colleagues where everyone is welcome
- Ensuring equal career development opportunities for all colleagues in my team
- Owning team action plans to create a "Great Place to Work" based on feedback and insight from colleagues
- Spotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience
- Setting clear individual performance objectives with each member of my team
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Continually developing my skills to be the best I can be in my role.
You will need
Key people and teams you will work within and outside of Tesco:
- Operations Team
- Resource Planning Team
- Service Experience Teams
- People Team
- Learning and Development Team
- Operational Support Team
- Stores
People, budgets and other resources I am accountable for in my job:
A team of Customer Service Managers
You will need
Operational skills relevant for this job:
- Analysis and Problem solving
- Communication
- Planning and Organising
- Conflict resolution
- Logical thinking and Decision making
- Coaching and development
- Collaboration/Empathy/Responsiveness/Resilience and Innovation
Experience relevant for this job:
- •Relevant experience in managing a team of direct reports.
- •People Management experience
- •Track record in coaching teams to deliver strong performance against key metrics.
- •Excellent communicator – verbal and written
- •Track record in identifying opportunities and problem solving to provide solutions
- •Experience working on own initiative, along with working as part of a wider team
You will receive an email confirmation once your application has been submitted successfully.
Closing date for this vacancy is close of business on Thursday 26th June 2025.
What’s in it for you
0About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd